Waiter/Waitress – Food and Beverage Services at Royal Garden Restaurant

Visa Note

This employer is open to hiring international candidates. However, applicants must still confirm visa/work permit eligibility directly with the employer before applying. If you are outside Canada, please ensure you have the necessary authorization to work in Canada before proceeding with your application.

Job Overview

Join our team at Royal Garden Restaurant as a Waiter/Waitress in Food and Beverage Services. We are seeking enthusiastic individuals with a passion for customer service and hospitality to join our restaurant team in Hinton, Alberta. This is a permanent, full-time position offering competitive compensation and benefits.

About Royal Garden Restaurant

Royal Garden Restaurant is a well-established dining establishment located in the beautiful town of Hinton, Alberta. We pride ourselves on providing exceptional dining experiences to our customers, with a focus on quality food, excellent service, and a warm, welcoming atmosphere. Our restaurant is known for its diverse menu, featuring both classic dishes and specialty items that keep customers coming back time and time again.

Location Details

Our restaurant is situated at 296 Smith Street, Hinton, AB T7V 2A1. Hinton is a vibrant community nestled in the scenic Alberta Rockies, offering outdoor enthusiasts access to numerous recreational opportunities while still providing all the amenities of a modern town. The position requires on-site work at our restaurant location.

Compensation and Working Hours

We offer a competitive hourly wage of $15.00 per hour for this position. The work schedule consists of 35 to 40 hours per week, with shifts available during day, evening, night, and weekend hours. The position is permanent and full-time, with the opportunity to start as soon as possible.

Qualifications and Requirements

To be considered for this position, candidates must be of legal age to mix and serve alcoholic beverages as required by Alberta regulations. Previous experience with point-of-sale systems is necessary for this role. Completion of the ProServe program is required, which demonstrates knowledge of responsible alcohol service practices.

Language Requirements

While specific language requirements are not mentioned, excellent communication skills are essential for this role. You will be interacting with customers from diverse backgrounds, so the ability to clearly and effectively communicate menu information, answer questions, and address concerns is vital.

Responsibilities – Customer Service

Your primary responsibility will be to provide exceptional customer service to all patrons. This includes greeting customers as they arrive, presenting menus, making recommendations based on their preferences, and answering questions regarding food and beverages. You will be expected to create a positive dining experience that encourages customers to return.

Responsibilities – Order Management

As a Waiter/Waitress, you will take customer orders and relay them efficiently to kitchen and bar staff. You must accurately record orders in our point-of-sale system and ensure that all special requests or dietary requirements are communicated properly to the kitchen team.

Responsibilities – Food Service

You will be responsible for serving food and beverages to customers in a timely and professional manner. This includes preparing and serving specialty food items at customers’ tables, ensuring that presentations are attractive and meet our restaurant’s standards.

Responsibilities – Payment Processing

Handling customer payments is an important aspect of this role. You will present bills to customers and accept payments in various forms including cash, credit cards, debit cards, traveler’s cheques, or room billings. You must accurately balance cash at the end of your shift and record all sales.

Responsibilities – Menu Knowledge

A thorough knowledge of our menu is essential. You will need to describe menu items to customers, including daily specials, and provide recommendations based on their preferences. You should also be able to describe and advise on wine selections to enhance the dining experience.

Responsibilities – Alcohol Service

When serving alcoholic beverages, you must enforce provincial/territorial liquor legislation and regulations. This includes verifying that customers are of legal drinking age and refusing service to intoxicated individuals. You will also be responsible for ordering and maintaining inventory of wines and wine glassware.

Responsibilities – Problem Resolution

Addressing customers’ complaints or concerns is an important part of maintaining our restaurant’s reputation. You must handle such situations professionally and diplomatically, working to resolve issues to the customer’s satisfaction while following restaurant protocols.

Responsibilities – Maintenance

Maintaining a clean and orderly dining area is essential. You will be responsible for clearing and cleaning tables, trays, and chairs after customers leave. This ensures that the restaurant remains presentable and ready for new customers throughout your shift.

Responsibilities – Special Assistance

You will be expected to assist clients/guests with special needs, ensuring that all customers have a comfortable and enjoyable experience. This may include accommodating physical limitations, dietary restrictions, or other special requests.

Benefits Package

We offer a comprehensive benefits package to our full-time employees. This includes gratuities, which are an important part of your compensation as a food service professional. Additionally, we provide free parking for all staff members and other benefits that enhance your overall employment experience.

How to Apply

Who can apply for this job?

The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada, other candidates, with or without a valid Canadian work permit.

To apply for this position, please submit your application directly to Royal Garden Restaurant. Be sure to highlight your relevant experience, your ProServe certification, and your availability for varied shifts including days, evenings, nights, and weekends.

Equal Opportunity Employer

Royal Garden Restaurant is an equal opportunity employer. We welcome applications from all qualified individuals regardless of their background, as long as they meet the requirements for this position. We value diversity and inclusion in our workplace.

Conclusion

This represents an excellent opportunity for individuals seeking a stable career in the food and beverage industry. The position offers permanent, full-time employment with competitive compensation and benefits in the scenic community of Hinton, Alberta. If you have the necessary qualifications and a passion for customer service, we encourage you to apply for this rewarding position at Royal Garden Restaurant.