Customer Service Clerk Position at Northview Residential REIT – Join Our Team in Yellowknife, NT

Visa Note

Northview Residential REIT welcomes applications from international candidates. This employer is open to hiring immigrants and individuals relocating to Canada. However, applicants must confirm visa/work permit eligibility directly with the employer before applying. The company accepts applications from Canadian citizens, permanent residents, temporary residents, and other candidates with or without valid Canadian work permits.

About Northview Residential REIT

Northview Residential REIT is a leading residential real estate investment trust with properties across Canada. As a growing company, we value diversity and inclusion in our workforce and offer rewarding career opportunities in communities like Yellowknife, Northwest Territories. We provide competitive compensation packages and comprehensive benefits to support our employees’ health, financial well-being, and long-term growth.

Job Overview

We are seeking a dedicated Customer Service Clerk to join our team in Yellowknife, NT. This full-time, permanent position offers an hourly wage of $28.50 for 40 hours per week, with the opportunity to start as soon as possible. The role is based on-site at our Yellowknife location, providing direct support to our residents and clients in the Northwest Territories.

Responsibilities

The Customer Service Clerk will be responsible for handling various customer service tasks to ensure resident satisfaction and efficient operations. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Customer Communication

You will be the primary point of contact for residents, answering both written and oral inquiries promptly and professionally. This includes responding to emails, phone calls, and in-person requests with accurate information and helpful solutions.

Complaint Resolution

Handling customer complaints and concerns with empathy and efficiency is a key aspect of this role. You will receive and log all complaints, work to resolve issues promptly, and follow up with residents to ensure their satisfaction.

Billing and Financial Transactions

You will be responsible for arranging billing for services, processing refunds and credits, and receiving payments. This requires attention to detail and accuracy in financial record-keeping.

Record Keeping

Maintaining accurate records and statistics is essential for this position. You will be expected to document all customer interactions, financial transactions, and operational data in our digital database system.

Post-Sale Support

Providing ongoing support to clients after the initial interaction is another important responsibility. This includes following up with residents, addressing any concerns that may arise, and ensuring a positive customer experience throughout their residency.

Required Skills and Experience

The ideal candidate will have experience in data analysis and interpretation, which is essential for understanding customer trends, identifying service improvement opportunities, and making data-driven decisions to enhance our customer service operations.

Benefits Package

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our benefits include:

Health Benefits

Our health benefits package includes dental plan coverage, health care plan, and vision care benefits. These services help ensure you and your family have access to essential healthcare services without financial burden.

Financial Benefits

We provide several financial benefits to support your long-term security and prosperity. This includes group insurance benefits, life insurance, and access to stocks/shares as part of our employee compensation program.

Long-term Benefits

For long-term planning, we offer long-term care insurance and a Tax-Free Savings Account (TFSA) option. These benefits help you prepare for the future while enjoying tax advantages.

Additional Perks

In addition to our standard benefits, we offer free parking available at our Yellowknife location and on-site housing options, which can be particularly valuable for those relocating to the area. These additional benefits contribute to a comfortable and convenient work experience.

About Yellowknife, NT

Yellowknife is the capital of Canada’s Northwest Territories and offers a unique lifestyle with breathtaking natural beauty, vibrant cultural scene, and strong sense of community. Located on the northern shore of Great Slave Lake, Yellowknife provides outdoor enthusiasts with opportunities for aurora viewing, hiking, fishing, and other recreational activities throughout the year.

Relocation Support

We understand that relocating to a new community can be challenging, especially in a northern location like Yellowknife. We offer support to help new employees settle in, including information about housing, community services, and local resources. Our on-site housing options can provide a convenient starting point for your transition to life in the North.

How to Apply

To apply for this Customer Service Clerk position, please submit your application directly to Northview Residential REIT. The employer accepts applications from:

Eligibility Requirements

Canadian citizens and permanent or temporary residents of Canada are eligible to apply. Additionally, other candidates, with or without a valid Canadian work permit, are encouraged to apply. All candidates should verify their visa/work permit eligibility directly with the employer before applying.

Application Process

Interested candidates should submit their resume and cover letter highlighting their customer service experience, data analysis skills, and any relevant qualifications. Please include references and specify your availability to start as soon as possible.

Contact Information

For more information about this position or to submit your application, please contact Northview Residential REIT’s human resources department. The position is located at Yellowknife, NT X1A 3S5, with on-site work requirements.

Equal Opportunity Employer

Northview Residential REIT is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified candidates, regardless of background, and celebrate the unique perspectives that our diverse team brings to our organization.