TitleNetwork Operations Specialist at Dangote

The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
The Group’s activities encompass:

Cement – Manufacturing / Importing
Sugar – Manufacturing & Refining
Salt – Refining
Flour & Semolina – Milling
Pasta – Manufacturing
Noodles – Manufacturing
Poly Products – Manufacturing
Logistics – Port Management and Haulage
Real Estate
Dangote Foundation

Since inception, the Group has experienced phenomenal growth on account of quality of its goods and services, its focus on cost leadership and efficiency of its human capital. Today, Dangote Group is a multi-billion Naira company poised to reach new heights, in every endeavour competing with itself to better the past.

The Group’s core business focus is to provide local, value added products and services that meet the ‘basic needs’ of the populace. Through the construction and operation of large scale manufacturing facilities in Nigeria and across Africa, the Group is focused on building local manufacturing capacity to generate employment and provide goods for the people.The Network Operations Specialist Engineer is responsible for assuring stable, secure, and high performing network services that enable internal customer productivity across corporate offices, plants, warehouses, refineries, remote sites, and shared service environments.

The role focuses on operational excellence across LAN, WAN, wireless, internet edge, data center, cloud connectivity, remote access, and network security service delivery.  The job exists to improve internal customer experience by reducing service disruption, restoring service quickly, preventing repeat incidents, and improving network performance, availability, and user confidence across a diverse industrial and enterprise environment.

Key Duties and Responsibilities

Manage network incidents across switching, routing, wireless, VPN, internet, WAN, firewall, DNS path dependency, DHCP reachability, and cloud connected services.
Monitor and analyze latency, packet loss, jitter, retransmissions, tunnel health, interface errors, wireless roaming behavior, authentication failures, and application path quality.
Operate and support technologies such as routers, switches, wireless controllers, access points, firewalls, load balancers, WAN edge devices, SD WAN, proxies, and network monitoring platforms.
Support industrial and enterprise connectivity requirements across plants, terminals, production sites, and office environments.
Coordinate provider escalations for leased circuits, internet links, dark fiber, MPLS, microwave, LTE backup, or managed last mile services.
Support major service dependencies including DNS, DHCP, NTP, identity services, certificate-based access, internet breakout, and centralized security controls.
Execute preventive maintenance and health checks.
Drive operational reporting on uptime, service degradation, chronic incidents, and top risk items.
Participate in call rotations and emergency responses.
Support disaster recovery and business continuity exercises for network services.
Provide technical input into service improvement plans, refresh programs, and new site readiness.
Coach junior engineers and support analysts where required.

Key Requirements

Bachelor's degree in computer science, Electrical Engineering, Information Technology, Telecommunications, or related field.
5 to 8 years' experience
8 to 12 years with broader operational accountability experience in a large enterprise, industrial, manufacturing, energy, or multi-site environment is preferred.
Hands on experience with enterprise routing, switching, wireless, internet edge, firewall operations, VPN, and monitoring platforms is required.
Experience operating in structured ITSM environments is required.
Experience in emerging market operating conditions is strongly preferred.

Technical Competencies

Strong working knowledge of:

Enterprise LAN and campus networking
WAN and branch connectivity
Internet edge and ISP operations
Routing and switching
Wireless enterprise operations
VPN and remote access
Firewalls and policy operations
DNS, DHCP, IP address management dependencies
Network monitoring and observability
Packet analysis and fault isolation
High availability and failover operations
Change implementation and rollback practice
Performance and service reporting
Basic scripting and automation
Vendor case handling and escalation management

Behavioural and Leadership Competencies

Customer focus
Calm incident leadership
Analytical thinking
Clear communication
Ownership and follow through
Structured documentation
Risk awareness
Collaboration across technical and business teams
Judgment under pressure
Continuous improvement mindset
Coaching and knowledge sharing