Teller (NYSC Candidate) at Money Trust Microfinance Bank

Trustfund Microfinance Bank Ltd was incorporated as a wholly indigenous limited liability company poised to provide customers with the financial support to alleviate poverty using dedicated and well motivated staff. We are committed to being among the top micro finance banks in Nigeria.

Our range of products and services are unique and they are designed to be relevant to the entrepreneur in both micro, small and medium enterprise. They cut across Microsavings, Loans, Microlease, Capacity building, Financial advisory services and Enterprise Banking.Key Responsibilities

Bank tellers serve as the first point of contact for customers and handle a variety of financial transactions, including deposits, withdrawals, money transfers, loan payments, and check cashing.
They are responsible for accurately processing transactions, maintaining cash drawers, and recording night and mail deposits in accordance with bank policies and federal regulations.
Tellers also promote bank products and services, assisting customers with account inquiries and providing information about financial offerings.
Taking and dispensing money for deposits and withdrawals
Cashing checks
Processing loan payments
Overseeing drive-through transactions
Counting and packaging currency deliveries
Taking inventory of cash drawers at the beginning and end of shifts
Conducting foreign currency exchanges
Discussing the merits of bank products and services, such as account types and credit assets
Assisting with the opening of new accounts, such as checking, savings and money market accounts (MMAs)

Customer Service

Tellers must provide exceptional customer service, greeting clients, answering questions, and resolving issues efficiently.
They often interact with diverse customers and must communicate clearly while maintaining professionalism.
A teller’s role is crucial inenhancing customer satisfaction and supporting the bank’s reputation.

Skills and Qualifications

Essential skills include accuracy, attention to detail, strong mathematical ability, and cash handling experience.
Tellers should behonest, organized, and capable of managing multiple transactions daily.
Most positions require at least a high school diploma, with on-the-job training provided by the bank.
Familiarity with financial products and services is advantageous.

Additional Considerations:

Tellers may be expected tocross-sell bank products, participate in promotional activities, and maintain a professional appearance.
The position often includesbenefits such as paid vacation, medical insurance, and retirement plans, depending on the institution.
This role is ideal for individuals who enjoy customer interaction, financial operations, and contributing to the smooth functioning of a bank.