Telesales Officer at HYT Nigeria

HYT provides customized talent management services in organizational performance, talent development, and process reengineering. HYT partners with organizations to help leverage talent and develop leaders in order to accomplish strategic business objectives.

Our aim is to build strong organizations and help connect your business strategies to your people strategies. Our team of talented people works with you to build individualized solutions that fit your unique needs.Role Overview

We are looking for a Telesales Officer to join a dynamic team committed to driving financial inclusion and providing convenient financial solutions to individuals and small business owners across Nigeria.
As a Telesales Officer, you will be responsible for driving customer acquisition and sales virtually, supporting customers throughout the application process, retaining existing customers, and ensuring an excellent customer experience.

Key Responsibilities

Handle customer enquiries, loan applications, complaints, and other interactions within agreed SLAs.
Drive customer acquisition through assigned and self-generated leads.
Achieve set sales, revenue, and customer acquisition targets.
Ensure loan transactions are processed accurately and in line with company policies.
Provide excellent customer service across relevant engagement channels.
Maintain required KPIs, quality standards, and customer satisfaction levels.
Provide feedback to support continuous improvement of products, processes, and customer experience.

Requirements

B.Sc. degree in any field.
0–2 years of experience in Telesales, Sales, Customer Service, or a related role.
Excellent communication and interpersonal skills.
Strong relationship-building and negotiation skills.
Good problem-solving and troubleshooting abilities.
Self-motivated with a strong sense of ownership.
Ability to thrive in a fast-paced and target-driven environment.

This Role Is Perfect for You If You:

Enjoy working in a fast-paced environment.
Are proactive, self-motivated, and driven by results.
Take ownership of your responsibilities.
Enjoy engaging with customers and building relationships.
Are curious, adaptable, and eager to learn and grow.