Retail Banking Recruitment Bootcamp – Relationship Manager (Lagos, South-West, South-East, South-South) at First Bank
First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.Job Objectivies
Responsible for developing the business unit to increase sales, profitability, market share and customer satisfaction.
Duties
Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers.
Promote the sales and service culture through coaching, guidance and staff motivation
Ensure achievement of monthly and annual targets
Approve expenditure for the branch marketing team within limits
Ensure branch operating cost is within approved budget
Ensure zero tolerance for inactive/dormant accounts
Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank
Ensure effective risk asset appraisal, disbursement and monitoring
Provide timely and accurate reports in prescribed formats and intervals
Ensure excellent working relationship with the branch operations staff
Perform all other duties as assigned by the Group Head.
Requirements
Education:
Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
Higher Degrees (MBA)/Professional Certificate will be an added advantage
Experience:
Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.
Knowledge:
Financial advisory
Good Knowledge of the business environment
Credit/Risk Management
Banking structure, policies, and procedures
Banking Operations, Products & Services
Customer Service
Marketing/ Sales
Business/ Product Development
Budget Planning & Control
Financial Analysis Business/ Operational Strategy
Strategic Business Planning.
Grade: ABO – SBO