Outlet Manager at Hyatt

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more.About the role

The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Operational Oversight

Manage daily outlet operations including staffing, inventory, and budgeting.
Ensure compliance with health, safety, and sanitation standards.
Monitor outlet performance and implement improvements.

Guest Experience

Develop strategies to enhance guest satisfaction and loyalty.
Handle guest inquiries, complaints, and special requests professionally.
Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.

Team Leadership

Train, mentor, and motivate staff to deliver exceptional service.
Conduct regular meetings to communicate goals and provide feedback.
Foster a positive work environment that encourages teamwork.

Financial Management

Achieve and exceed revenue targets while controlling costs.
Maintain accurate financial records and employee schedules.
Collaborate with sales and marketing teams on promotions.

Strategic Development

Stay updated on industry trends and competitor activities.
Innovate to improve outlet performance and guest satisfaction.
Uphold Hyatt’s brand culture and corporate standards.

Qualifications

. Education: Degree, diploma in hospitality/restaurant management.

Experience: Minimum 2–3 years in a similar role, preferably in luxury hotels or large restaurants.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proven track record in revenue growth and cost control.
In-depth knowledge of food & beverage operations, menu planning, and inventory