Night Auditor / Manager at Chillers Hotel & Suites

Chillers Hotel & Suites is a hospitality property situated at the Festac/Trade Fair axis of Lagos. The hotel provides business and leisure guests, with different room categories. It also has food and drinks faciliteies and spaces that can be used for meeting, events and group activities.Responsibilities

Supervise lounge and restaurant operations and administer order from client for food and beverage.
Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship.
Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business.
Manage and perform all MOD duties as specified by company staff.
Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets.
Manage standard uniform for all employees and ensure compliance with company policy.
Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information.
Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.

Requirements

Candidates must have relevant experience in the hospitality industry.
Good communication and interpersonal skills.
Ability to work effectively under pressure and as part of a team.
Applicants for managerial positions must have proven supervisory/management experience.
Candidates must be responsible, presentable and professional.