IT Support Officer at Fort Knox Group

Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.

The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.Job Summary

We are seeking a proactive and technically skilled IT Support Officer to provide first-line technical support and ensure the smooth operation of the organization's IT infrastructure.
The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining computer systems, supporting end-users, and ensuring optimal performance of IT resources.

Key Responsibilities

Provide technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues.
Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
Troubleshoot operating system, application, and connectivity problems.
Monitor and maintain computer systems, networks, and IT infrastructure.
Perform routine system updates, backups, and preventive maintenance.
Set up and manage user accounts, email accounts, and access permissions.
Escalate complex technical issues to senior IT personnel or external vendors when necessary.
Maintain accurate records of support requests, resolutions, and IT assets.
Assist in implementing IT policies, procedures, and security standards.
Support the deployment of new hardware, software, and technology solutions.
Ensure compliance with data security and information technology best practices.
Provide user training and guidance on the effective use of IT systems and applications.

Requirements

Minimum of Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
1–3 years of experience in IT Support, Help Desk, Technical Support, or a similar role.
Knowledge of Windows operating systems, Microsoft Office Suite, networking fundamentals, and hardware troubleshooting.
Familiarity with LAN/WAN environments, routers, switches, and internet connectivity troubleshooting.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Ability to prioritize tasks and work effectively under minimal supervision.
Professional certifications such as CompTIA A+, Network+, ITIL, or related certifications will be an added advantage.