Hotel General Manager at Bolton White Hotels & Apartments

In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern and Wi-Fi. Non-smoking rooms available on request.
Various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air conditioned, with standard audio visual equipment are available on request.
Nearby Leisure
Silverbird Entertainment Center about 5 min away, A nearby Banks and ATM, travel agencies within the hotel, Sahad shopping mall: 2 minute’walk. Ceddi plaza: 5 minute’ drive,for cinemas and more.Job Purpose

To provide overall leadership and direction for the hotel, ensuring operational efficiency, excellent guest satisfaction, employee productivity, regulatory compliance, and profitability.

Key Duties and Responsibilities

Strategic Leadership: Develop and implement business plans, operational objectives, and strategies aligned with ownership or Group Management goals.
⁠Financial Management: Prepare and manage budgets, monitor revenue and expenses, control costs, improve profitability, and ensure financial targets are achieved.
Revenue Generation: Oversee sales, marketing, pricing, occupancy, room revenue, food and beverage revenue, and other business development activities.
Hotel Operations: Supervise all departments, ensure compliance with Standard Operating Procedures (SOPs), and maintain efficient daily operations.
⁠Guest Experience: Ensure excellent service delivery, resolve major guest complaints, monitor guest feedback, and maintain high service standards.
Human Resources: Lead and evaluate HODs, ensure effective staffing and training, promote employee engagement, and enforce discipline in collaboration with HR.
Health, Safety and Security: Ensure the safety of guests and employees, emergency preparedness, security compliance, and effective risk management.
Asset and Facility Management: Ensure proper maintenance of hotel facilities, equipment, and assets, including effective energy and resource management.
⁠Procurement and Inventory Control: Ensure compliance with procurement procedures, effective stock control, prevention of wastage, and accountability for hotel resources.
⁠Compliance and Internal Controls: Ensure adherence to applicable laws, company policies, financial controls, licences, and regulatory requirements.
Leadership and Communication: Chair management meetings, coordinate departmental activities, resolve operational conflicts, and promote teamwork and accountability.
Performance Monitoring and Reporting: Review departmental KPIs, daily operational reports, and monthly financial results; submit timely reports to ownership or Group Management.

Key Performance Indicators (KPIs)

Revenue and profitability against budget.
Occupancy, ADR, and RevPAR performance.
Guest satisfaction and complaint resolution.
Payroll and operational cost control.
Employee turnover and productivity.
Quality audit and SOP compliance scores.
Maintenance, safety, and regulatory compliance.
Achievement of departmental targets.