Emerging Affluent Relationship Manager at Standard Chartered Bank

In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996.

Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has 42 branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Kaduna, Maiduguri, Ota, Aba, Onitsha and Onne offering a wide range of products and services in Retail, Corporate and Institutional Banking. It employs over 900 employees and sees Nigeria as a growth centre.Key Responsibilities

Manage a portfolio of emerging affluent clients,  acquiring new customers
Deepening existing relationship and growing their portfolio.
Provide outstanding client experiences. 
Delivering advisory led wealth solutions and sale of wealth management products.
Organised, follow-up leads, complete and record appointments, close customer requests.
Support our clients to meet their financial needs, as they progress through their career and life-stages. 
Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
Keep abreast of market trends, new product offerings and the latest campaigns.
Ensuring regulatory compliance in how the clients’ accounts are conducted
Maintaining high service client experience standard for our clients.

Risk Management:

Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.
Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management  Framework the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance:

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

Wealth Management Team
Branches.

Qualifications

Academic or Professional Education/Qualifications; Bachelor`s Degree  
Relevant trainings i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific.

Skills and Experience:

Banking knowledge and sales experience for at least 3-5 years.
Excellent communication, interpersonal and relationship building skills.
Ability to learn new products and services quickly.
Market awareness and benchmarking.
Management information.
Work in a flexible and agile way.
Courageous, creative, responsive, and trustworthy.
Thrives in an international environment.
Motivated self-starter, identifying opportunities.
Maintains a high standard of personal conduct and lives our valued behaviours
The CBN grade for this role will be: Senior Banking Officer/Assistant Manager.