Customer Service Officer (Showroom) at Fort Knox Group

Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.

The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.Key Responsibilities

Welcome and attend to walk-in customers in a friendly and professional manner.
Respond promptly to customer enquiries via phone, email, and in person.
Prepare quotations and maintain accurate customer records.
Process petty cash transactions and generate basic reports.
Handle customer complaints and resolve issues efficiently.
Maintain a clean, organized, and welcoming showroom environment.
Support other administrative and customer service activities as assigned.

Requirements

Minimum of HND/Bachelor's Degree in any relevant discipline.
At least 2 years' experience in customer service, front desk, showroom, retail, or another customer-facing role.
Proficiency in Microsoft Excel, including the use of formulas such as SUM, IF, percentage calculations, and other basic financial computations.
Proficiency in Microsoft Word and Microsoft Outlook.
Experience using spreadsheets for quotations, petty cash, and reporting.

Skills & Competencies:

Excellent verbal and written communication skills.
Friendly, confident, and customer-oriented personality.
Strong interpersonal and relationship management skills.
Excellent problem-solving and complaint-resolution abilities.
Ability to multitask and work effectively under pressure.
Professional telephone etiquette.
Strong attention to detail and organizational skills.