CRM Analyst at Recruitmentbod Africa

Recruitmentbod Africa is a results-driven recruitment company dedicated to connecting businesses with top-tier talent across key industries. By combining market insight, a strong candidate network, and a tailored approach, we help organizations hire efficiently and scale with confidence. Our services cover end-to-end recruitment, from talent sourcing and screening to placement, ensuring the right fit for both employers and candidates.Key Responsibilities

Manage CRM platforms, workflows, and billing processes.
Analyse customer, campaign, publisher, and billing data to identify trends and performance gaps.
Monitor customer retention, recurring billing, rebill performance, payment approval rates, and average order value (AOV).
Prepare daily performance reports and provide data-driven recommendations.
Investigate performance anomalies, failed transactions, and CRM workflow issues.
Configure and optimise CRM billing flows, campaign setups, and pricing models.
Monitor payment gateway performance and support the resolution of payment-related issues.
Collaborate with development, marketing, customer service, and fulfilment teams to improve operational performance.

Requirements

Extensive hands-on experience with CRM platforms, particularly in CRM operations, billing, or CRM analytics.
Strong analytical and problem-solving skills, with the ability to interpret complex data and generate actionable insights.
Proficiency in Excel or Google Sheets, with strong data analysis skills. SQL and other analytical tools are highly desirable.
Experience with CRM and billing platforms such as Konnektive, Limelight, or similar systems.
Understanding of customer retention, recurring billing, campaign performance, and payment gateway operations.
Strong attention to detail, reporting, and communication skills.
Ability to work independently, manage multiple priorities, and meet deadlines.
Experience in marketing, digital marketing is an added advantage.