Client Relations Supervisor at Fort Knox Group
Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.
The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.Key Responsibilities
Supervise and coordinate all outsourced staff assigned to client locations
Ensure timely resumption and adherence to client work schedules
Monitor daily attendance, punctuality, and overall staff conduct
Conduct routine headcounts to confirm staff presence
Escalate absenteeism, lateness, misconduct, and performance concerns to HRBP
Prepare and submit daily/weekly operational and attendance reports
Support onboarding and orientation of newly deployed staff
Ensure compliance with company policies and client guidelines
Liaise with client representatives to resolve operational issues promptly
Monitor service delivery and ensure quality standards are consistently met
Coach and guide staff to improve productivity and professionalism
Support disciplinary procedures by documenting incidents and evidence
Monitor staff welfare and escalate concerns affecting performance or retention
Maintain accurate records of attendance, assignments, and incidents
Foster positive relationships between staff, clients, and management
Requirements & Qualifications
Minimum of a Diploma in Human Resources, Business Administration, Management, or a related field
2–4 years’ experience in a supervisory role (preferably in outsourcing, staffing, facilities management, sales & marketing, or client service)
Experience managing frontline or deployed staff
Strong understanding of attendance management and workforce coordination
Excellent communication and interpersonal skills
Strong reporting and documentation ability
Ability to manage conflict and escalate issues professionally
Basic computer literacy (Microsoft Office tools).