Hotel Manager at Residency Hotels Limited

If anything truly defines Residency Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciatedLocation: Ogidi Anambra, State

JOB SUMMARY

Residency Hotel is seeking a dynamic, commercially driven, and results-oriented Hotel Manager to lead the overall operations of the hotel and drive sustainable business growth.

The General Manager will be responsible for ensuring operational excellence, revenue growth, cost efficiency, exceptional guest experience, employee performance, and compliance with established hotel standards.

The ideal candidate must possess strong leadership abilities, sound commercial judgment, excellent communication skills, and a proven understanding of hotel operations. He/She must be capable of leading teams, increasing occupancy and revenue, maintaining service standards, and building strong relationships with guests, corporate clients, vendors, and other key stakeholders.

KEY RESPONSIBILITIES

HOTEL OPERATIONS & BUSINESS PERFORMANCE

Oversee the day-to-day operations of the hotel, ensuring smooth, efficient, and profitable business activities.
Develop and implement operational strategies that improve productivity, service quality, guest satisfaction, and profitability.
Monitor key hotel performance indicators including occupancy, Average Daily Rate (ADR), RevPAR, revenue, departmental performance, and operating costs.
Drive revenue generation through effective sales, marketing, corporate partnerships, repeat business, and local market opportunities.
Identify and develop new revenue streams across Rooms, Food & Beverage, Events, and other hotel services.
Ensure proper coordination between all departments to achieve overall business objectives.
Review operational reports and take timely corrective actions where performance falls below expectations.

REVENUE & FINANCIAL MANAGEMENT

Develop and execute strategies to increase hotel revenue, occupancy, and profitability.
Monitor departmental budgets, expenses, purchasing, and resource utilization.
Work closely with the Finance/Accounts team to ensure effective financial controls and accountability.
Minimize operational wastage, unnecessary expenses, stock losses, and revenue leakages.
Analyze financial and operational reports and provide management with actionable recommendations.
Ensure effective cash-handling, purchasing, inventory, and cost-control procedures.

SALES, MARKETING & BUSINESS DEVELOPMENT

Lead aggressive and strategic marketing initiatives to attract individual, corporate, government, group, and event clients.
Build and maintain strong relationships with key customers, corporate organizations, travel agencies, event planners, and other business partners.
Identify market opportunities and develop initiatives to increase room bookings, restaurant sales, events, and other hotel revenue.
Monitor competitor activities, market trends, pricing, and customer preferences.
Collaborate with the Sales and Marketing team to develop campaigns that improve brand visibility and revenue performance.

LEADERSHIP & PEOPLE MANAGEMENT

Provide strong leadership, direction, and motivation to all hotel employees.
Set clear departmental objectives and ensure employees understand performance expectations.
Work with HR to recruit, onboard, train, develop, and retain high-performing employees.
Monitor staff productivity, attendance, discipline, grooming, and compliance with hotel policies.
Conduct regular performance reviews and implement performance improvement measures where necessary.
Promote teamwork, accountability, professionalism, and a strong service culture across the hotel.
Identify training needs and ensure continuous employee development.

GUEST EXPERIENCE & SERVICE QUALITY

Ensure consistently excellent guest experiences across all touchpoints of the hotel.
Maintain high standards of cleanliness, hospitality, food quality, service delivery, and staff professionalism.
Personally monitor guest satisfaction and ensure complaints are resolved promptly and professionally.
Review guest feedback, online reviews, and service reports to identify areas for improvement.
Develop initiatives that increase guest retention, repeat bookings, referrals, and positive reviews.
Ensure all departments consistently comply with Residency Hotel\'s service standards.

6. QUALITY ASSURANCE & FACILITY MANAGEMENT

Conduct regular inspections of guest rooms, public areas, restaurant, bar, kitchen, facilities, and other operational areas.
Ensure maintenance issues are identified and resolved promptly.
Work with the Maintenance team to minimize downtime and maintain hotel facilities in excellent condition.
Ensure proper preventive maintenance schedules are implemented.
Maintain high standards of hygiene, housekeeping, safety, security, and presentation throughout the hotel.

COMPLIANCE, RISK & SECURITY MANAGEMENT

Ensure compliance with applicable health, safety, environmental, hospitality, and regulatory requirements.
Implement effective risk management and loss-prevention measures.
Work closely with the Security team to protect guests, employees, assets, and company property.
Ensure proper emergency procedures and safety protocols are established and regularly communicated to staff.
Maintain accurate operational documentation and ensure adherence to company policies and procedures.

REPORTING & MANAGEMENT ACCOUNTABILITY

Prepare and submit regular operational and performance reports to Management.
Provide clear analysis of hotel performance, challenges, opportunities, and recommended solutions.
Set departmental targets and monitor performance against agreed KPIs.
Participate actively in management meetings and contribute to strategic decision-making.
Ensure timely implementation of management directives and approved initiatives.

QUALIFICATIONS & REQUIREMENTS

Bachelor\'s Degree/HND in Hospitality Management, Business Administration, Hotel Management, or a related field.
Minimum of 2–4 years\' proven managerial experience in the hotel/hospitality industry.
Previous experience in a Hotel Manager, Operations Manager, Deputy General Manager, or similar leadership role will be an advantage.
Demonstrated ability to drive revenue growth, occupancy, profitability, and service excellence.
Strong knowledge of hotel operations, Front Office, Housekeeping, Food & Beverage, Sales, and Administration.
Strong financial management and cost-control abilities.
Excellent leadership, communication, negotiation, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to manage multiple departments and priorities in a fast-paced hospitality environment.
Proficiency in hotel management/IPMS software, Microsoft Office, and other relevant hospitality tools.
Strong knowledge of customer service standards and hospitality best practices.
High level of integrity, professionalism, accountability, and emotional intelligence.
Ability to work flexible hours, including weekends and public holidays when required.

KEY PERFORMANCE EXPECTATIONS

The successful candidate will be expected to demonstrate measurable improvement in:

Hotel occupancy and room revenue.
Overall profitability and revenue growth.
Guest satisfaction and online reviews.
Food & Beverage and other departmental revenue.
Cost control and reduction of operational leakages.
Employee productivity and retention.
Service quality and operational efficiency.
Corporate/client acquisition and repeat business.
Compliance with hotel standards and operating procedures.

Only shortlisted candidates will be contacted.