Manager, Talent Operations
Manager, Talent Operations
Included Health is looking for a Manager, Talent Operations to lead and scale the systems, processes, and infrastructure that power our Talent Acquisition function. This is a high-impact, highly cross-functional role for someone who thrives at the intersection of technology, data, and people operations.
You’ll own our ATS strategy, recruiting systems stack, vendor relationships, and compliance operations — while building a team and partnering closely with recruiters, HR, Legal, Finance, and IT to drive operational excellence across the full recruiting lifecycle.
What You’ll Do
- Own and evolve Included Health’s ATS strategy and recruiting technology ecosystem, including system configuration, integrations, and roadmap planning.
- Lead vendor evaluation, contract negotiations, and ongoing management of recruiting tools and platforms.
- Design, implement, and continuously improve recruiting workflows, automation, and process documentation to increase efficiency and compliance.
- Build and manage a small team of Talent Operations specialists, providing coaching, mentorship, and performance management.
- Partner with Data/Analytics to build and maintain recruiting dashboards, metrics frameworks, and reporting infrastructure to support data-driven decision-making.
- Ensure compliance with employment laws, EEO/OFCCP requirements, and data privacy regulations across all recruiting operations.
- Serve as the primary point of contact for cross-functional partners (HR, Legal, Finance, IT) on talent systems and operations matters.
- Drive adoption of tools and processes through training, enablement materials, and change management efforts.
- Identify and implement scalable solutions to reduce manual work and improve recruiter and candidate experience.
What You’ll Bring
- 6+ years of experience in Talent Operations, Recruiting Operations, HR Technology, or a closely related field.
- Proven experience owning or heavily influencing ATS strategy, recruiting systems, vendor evaluation, and process automation.
- Deep expertise with at least one enterprise ATS (e.g., Lever, Greenhouse, Workday, iCIMS) and experience managing integrations with HRIS and other HR tech tools.
- Strong analytical skills and experience building recruiting metrics frameworks and dashboards.
- Experience managing or mentoring a team.
- Excellent project management skills with the ability to drive multiple initiatives simultaneously in a fast-paced environment.
- Strong communication and stakeholder management skills; comfort presenting to and influencing senior leaders.
- Familiarity with employment law, EEO/OFCCP compliance, and data privacy requirements as they relate to recruiting.
Nice to Have
- Experience at a high-growth technology or healthcare company.
- Familiarity with AI/automation tools applied to recruiting workflows.
- Experience with Workday or other enterprise HRIS platforms.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.