Social Media & Community Operations Coordinator at Peridot Forte Solutions Consulting

Peridot Forte Solutions Consulting was birthed out of the passion to assist and help organization to create a structure and frame work for their businesses thereby achieving high rate of organizational performance and profit.Job Summary

Our client is seeking a creative, digitally savvy, and highly organised Social Media & Community Operations Coordinator to lead social media management, community engagement, customer support, and creator / affiliate activities.
The successful candidate will be responsible for providing responsive customer support during the night shift, maintaining an active social media presence, managing the creator and UGC affiliate programme, and coordinating community newsletters and updates.
The ideal candidate should be an excellent communicator who is comfortable working independently, responding to customers in real time, managing multiple digital platforms, and maintaining a consistent and engaging online presence.

Responsibilities

Develop, create, schedule, and publish daily social media content across relevant platforms in line with the brand's communication strategy and tone of voice.
Monitor social media platforms, respond to comments, messages, and mentions, and engage with followers to build an active community.
Monitor brand mentions, customer feedback, and relevant conversations across social media platforms and share key insights with the team.
Identify social media trends, content opportunities, and platform-specific strategies to increase the brand's online presence and audience engagement.
Track and report social media performance, including reach, engagement, follower growth, and content effectiveness.
Collaborate with the team to develop digital campaigns, promotional content, and brand communications.
Provide timely customer support through live chat, email, and social media, resolve customer enquiries and issues, and maintain a positive customer experience.
Handle customer information responsibly while maintaining strict data privacy and confidentiality standards.
Recruit, engage, and manage relationships with travel creators for the company's UGC and affiliate programmes, including coordinating agreed perks and eSIM data allowances.
Track creator activities, affiliate promotional codes, and programme performance, and identify opportunities to grow the creator and UGC community.
Write and schedule community newsletters, product announcements, travel offers, and other customer updates.
Support the communication of new products, promotions, and relevant travel-related information to the community.
Maintain accurate records of customer interactions, social media activities, creator partnerships, affiliate activities, and community communications.
Collaborate with team members to identify recurring customer issues, improve operations and customer experience, and provide regular updates on relevant activities and performance.

Requirements

First Degree in any related field.
1–2 years of experience in customer support, social media, or affiliate marketing.
Availability for a dedicated night shift schedule (with potential day / night rotations in the future).
Excellent written English and copywriting skills.
Reliable remote workspace with stable high-speed internet and power backup.
Proficiency with digital communication, social media, email, and other relevant online tools.