Service Fulfilment Engineer at IpNX Nigeria Limited
ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
The Role
You will be on the ground, installing, configuring, and activating ipNX customer services (Voice, Data & Video) across fiber and wireless networks. This is a hands-on field engineering role where your work directly determines how customers experience ipNX from Day 1.
What You Will Do
Execute end-to-end service provisioning and on-site installation of CPEs (routers, switches, IP phones, ONTs)
Conduct last-mile troubleshooting and ensure services meet quality and performance standards
Liaise with the NOC, Infrastructure, and Customer Care teams for seamless service delivery
Update installation records accurately in CRM/ERP/OSS systems
Mentor and guide a small team of interns in the field
You Are the Right Fit If You Have:
BSc/Hnd in Computer Science, Computer Engineering, or a related IT discipline (minimum 2.1)
1–2 years of hands-on experience in telecoms, ISP, or ICT service delivery
Solid understanding of IP networking — LAN/WAN, TCP/IP, DHCP, DNS
Practical experience configuring routers, switches, and network connectivity devices
Familiarity with fiber optic and wireless access technologies
Knowledge of troubleshooting tools — ping, traceroute, OTDR, cable testers
Bonus: Cisco certification | NYSC/internship experience in an ISP or telecoms environment
Do Not Apply If:
You have no hands-on networking or field installation experience
You are not comfortable working in the field, including occasional weekends
You cannot configure basic router/switch settings independently