Senior Fulfillment Officer at Gamma Mobility
Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we’re rapidly expanding and we would like you to be a part of our journey.Key Duties and Responsibilities will include:
Operational Management: Oversee daily hub operations, including sorting, loading, and routing, to ensure high-quality and timely deliveries.
Data & Reporting: Maintain accurate operational databases, track orders, and generate daily/weekly performance reports.
Team Leadership: Supervise, train, mentor, and motivate a team of delivery associates, coordinators,
Rider/Driver Coordination: Monitor rider activity, optimize routes, and ensure timely deliveries.
Performance Monitoring: Track, analyze, and report on key performance indicators (KPIs) such as delivery times, vehicle efficiency, and productivity.
Customer Experience: Resolve escalated customer issues and inquiries professionally.
Safety & Compliance: Ensure compliance with company protocols, cycle count, safety standards, and local regulations, including vehicle safety inspections and safe cash handling.
Process Improvement: Identify areas for operational improvement and implement solutions to increase productivity.
Customer Support: Resolve delivery issues, handle exceptions, returns, and communicate with customers.
Requirements and Qualifications:
Education: A graduate with a degree in Logistics, Supply Chain Management, Business, or related fields. Should have completed NYSC.
Technical Skills: Proficiency in Microsoft Office (specifically Excel) or Google Sheets is required.
Physical Ability: Capability to stand for long periods and can lift up to 20kg.
Soft Skills: Strong communication, time management, and problem-solving skills.
Availability: Ability to work flexible hours, including weekends or long shifts, in a fast-paced environment.
Work-days: Mondays to Saturdays (6 days a week)