Security Control Room Operator at Halogen Group

Halogen Group formerly known as Halogen Security Company Limited is the leading Security Solutions Provider in West Africa. We continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.

Our competence in risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.

These are delivered through our hallmark Learning Hub. With over 25 years of experience, we have been able to attract the best talent and retain many leading brands in various sectors, as we deliver peace of mind as a promise.

Halogen Group provides integrated, digital-enabled, end to end solutions In enterprise security risk management. Today we are a global digital group with its core competencies and strong footprint in enterprise security risk management.

We offer solutions that promote safety in an open and continuously volatile world.JOB SUMMARY

The Control Room Operator is responsible for monitoring and coordinating security operations through surveillance systems, managing access control processes, and overseeing journey management activities to ensure the safety of personnel, assets, and operations. The role requires real-time monitoring, prompt incident response, and effective communication with field teams and stakeholders.

KEY RESPONSIBILITIES

Surveillance Monitoring

Monitor CCTV and other surveillance systems to detect and report suspicious activities or security breaches.
Conduct continuous observation of assigned locations and escalate incidents in line with established protocols.
Maintain logs of all surveillance activities and incidents.

Access Control Management

Monitor and control access to facilities through access control systems.
Verify and authorize entry/exit of personnel, visitors, and vehicles in accordance with company policies.
Identify and escalate unauthorized access attempts or security violations.

Journey Management

Track and monitor movement of personnel and vehicles to ensure safe and timely journeys.
Maintain communication with field staff during trips and respond promptly to emergencies or deviations.
Escalate delays, route deviations, or distress situations as per journey management procedures.

Incident Management & Reporting

Respond to alarms, incidents, and emergencies promptly and in accordance with SOPs.
Escalate incidents to relevant stakeholders and provide accurate situation updates.
Prepare and submit timely and detailed incident reports.

Communication & Coordination

Serve as the central communication hub between field teams, clients, and management.
Provide timely updates and ensure effective coordination during operations or emergencies.

Documentation & Record Keeping

Maintain accurate logs of activities, incidents, communications, and system reports.
Ensure proper documentation in line with compliance and audit requirements.

Compliance & Safety

Adhere strictly to company policies, security procedures, and regulatory requirements.
Ensure all operations are conducted in line with safety standards.

KEY REQUIREMENTS

Education & Experience

Minimum of OND/HND/Bachelor’s degree or equivalent.
Previous experience in a control room, security operations, or monitoring role is an advantage.

Skills & Competencies

Strong attention to detail and situational awareness.
Good communication and reporting skills.
Ability to work under pressure and respond to emergencies.
Proficiency in using CCTV systems, tracking tools, and basic computer applications.
Good coordination and multitasking abilities.

WORKING CONDITIONS

Shift-based role (including nights, weekends, and public holidays).
Requires continuous monitoring and alertness for extended periods.
Proficiency in using CCTV systems, tracking tools, and basic computer applications.
Good coordination and multitasking abilities.