Sales Trainer at PalmPay

We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.Key Responsibilities

Training & Development

Design and implement structured sales training programs for new hires and existing sales staff.
Conduct classroom, virtual, and on-the-job training sessions for field sales representatives and retail staff.
Develop training materials such as manuals, presentations, role-play scripts, and assessment tools.

Product & Market Knowledge

Train sales teams on mobile phone features, specifications, pricing, promotions, and competitive comparisons.
Ensure the sales team understands market trends, customer needs, and competitor offerings.
Regularly update training content in line with new product launches and market changes.

Sales Performance Improvement

Coach sales representatives on effective selling techniques, upselling, cross-selling, and customer engagement.
Identify skill gaps through performance reviews and field observations.
Work closely with sales managers to address underperformance through targeted training interventions.

Field Coaching & Support

Accompany sales reps on field visits to observe performance and provide real-time coaching.
Demonstrate best practices in customer interaction and retail execution.
Provide feedback reports after field assessments.

Evaluation & Reporting

Measure training effectiveness using KPIs such as sales growth, conversion rates, and product penetration.
Prepare training reports and recommendations for management.
Track attendance, assessment results, and post-training performance improvements.

Key Performance Indicators (KPIs)

Improvement in individual and team sales performance
Product knowledge assessment scores
Training completion and attendance rates
Reduction in sales errors and customer complaints
Adoption of sales techniques taught during training

Qualifications & Experience

Bachelor’s degree in Business Administration, Marketing, or a related field.
2–5 years of experience in sales, sales training, or mobile phone/consumer electronics sales.
Proven experience in training and coaching sales teams.

Skills & Competencies

Strong presentation and facilitation skills
Excellent communication and interpersonal abilities
In-depth understanding of mobile phone products and sales processes
Coaching, mentoring, and motivational skills
Ability to analyze sales data and identify training needs
Willingness to travel for field training and support