MIS Specialist at Flutterwave

Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the underlying technology platform that allows businesses to make and accept payments anywhere in Africa. Our HQ is in San Francisco with offices in Lagos, Nairobi, Accra, and Johannesburg
About the role

The MIS Specialist role supports data-led insights, operational intelligence, and performance tracking across the Physical Channels business unit (POS, Agency Banking, and Pay With Bank Transfer – PWBT, etc). This entry-level position focuses on contributing to Management Information Systems (MIS), transaction analytics, terminal performance tracking, and merchant activity monitoring. Working alongside senior team members, the position assists as part of the analytical engine of the unit—helping synthesize raw field data into actionable reports, tracking merchant churn and reactivation metrics, supporting terminal yield optimization, and learning to ensure seamless cross-functional data alignment between Commercial, Operations, Product, and Finance teams.

This role offers a strong foundation for an early-career professional. In a fast-moving, high-volume payments environment, you will work closely with experienced analysts to help maintain and refine the reporting and forecasting infrastructure that lets the business see itself clearly and act quickly. We are looking for someone eager to learn, contribute to core reporting processes, and build data governance skills in a collaborative team setting.

Responsibilities include but are not limited to:

Core Performance Reporting & Dashboarding

Assist in developing, maintaining, and updating standardized daily, weekly, and monthly MIS reports tracking unit-wide KPIs including Total Processing Volume (TPV), Gross Revenue, Active Terminal Percentage, and Average Yield per Terminal
Support the tracking of Month-on-Month (MoM) growth and run-rate projections across physical payment channels (POS, PWBT, Card Issuance), helping build forecast models under the guidance of senior analysts
Maintain consolidated dashboards for multi-channel merchant deployments (e.g., AICL, Delborough, Z Labs Limited) to monitor post-onboarding performance

Merchant Portfolio & Reactivation Analytics

Conduct portfolio segmentation to track active, dormant, inactive, and churned POS terminals across regions and merchant categories
Analyze merchant reactivation trends, identifying specific operational or technical friction points (e.g., missing EOD functionality, mapping errors) that impact terminal usage
Generate precise weekly 'At-Risk' and 'Dormant' merchant lists for the field sales and relationship management teams to drive targeted engagement

Channel & Product Parity Intelligence

Analyze transaction data across terminal software versions (legacy app vs. revamped new app) to identify feature regression impacts (e.g., EOD capability gaps across Card, PWBT, Loans etc.)
Monitor merchant mapping accuracy across main accounts and sub-accounts, ensuring transaction flows and fee structures match contracted pricing models (e.g., 0.5% capped at ₦100)
Track integration progress and transaction velocity for key strategic accounts (e.g., Flutterwave for Business – F4B integrations, Aggregator Models)

Cross-Functional Operations & Escalation Support

Support cross-functional collaboration by providing data support to Physical Channels, Product, Engineering, QA, and Finance teams
Provide quantitative data support for process escalations – highlighting feature parity gaps, system uptime impacts, and quality assurance bottlenecks affecting terminal throughput
Track resolution SLAs for merchant operational issues that cause transaction drops, delivering post-mortem data reports to leadership

Data Quality, CRM & Systems Integrity

Audit CRM and database records regularly to ensure high data integrity across merchant mapping, terminal IDs (TIDs), MIDs, sales assignments, and terminal status
Enforce standardized reporting metrics across regional teams to ensure uniform data interpretation across the Commercial division

Required competencies to be a Waver:

1-3 years of experience in MIS, business intelligence, or data analytics, ideally within payments, fintech, or a transaction-heavy environment
Foundational experience or exposure to building and maintaining recurring reporting and dashboarding processes (daily/weekly/monthly)
Eagerness to learn forecasting methods and scenario modelling to support data-led insights and business reporting tasks
Comfort working with large transactional datasets and translating them into clear, actionable insight
Working knowledge of CRM and database systems, with strong attention to data integrity and governance
Advanced proficiency in Excel/SQL or equivalent analytics tools; experience with BI/dashboarding tools is an advantage
Exposure to POS, agency banking, or physical payment channels is an advantage