Marketplace Operations Associate at See Sight Tours

For over 18 years, See Sight Tours has delivered unforgettable, small-group experiences. Our mission is simple: to create personalized, high-quality tours led by exceptional local guides. As we grow, we’re investing in the systems and people that make operational excellence possible; starting with how we support, schedule, and empower our team in 22 cities.THE ROLE

Run live operations for our North American tour network, making real-time calls on coverage, dispatch, and exceptions so every tour goes out staffed, on time, and set up to deliver a great guest experience.

WHAT YOU'LL DO

Live Operations and Real-Time Decisions

Own the live operations seat during your shift across multiple cities
Make real-time calls when guides no-show, tours run late, demand shifts, or things break, triaging by impact rather than inbox order
Act as the decision-maker on shift; escalate only what genuinely needs escalation

Scheduling and Workforce Coverage

Build, publish, and maintain daily and weekly guide schedules across the network
Manage shifts, swaps, and availability so coverage matches forecasted demand and live conditions
Communicate assignments and changes to guides clearly and quickly

Network Visibility and Performance

Track check-ins, punctuality, and attendance in real time using our dashboards and tooling
Surface patterns such as chronic gaps, problem routes, and underused capacity, and bring them back to the team
Own a small set of operational KPIs such as fill rate, on-time departure, and coverage incidents

Process Building

First point of contact for guides on shift, with a calm, clear, empathetic tone
Support onboarding for new ops team members as we grow

WHAT YOU BRING

Experience in live operations, marketplace ops, dispatch, or workforce coordination: anywhere you had to make decisions in real time with incomplete information
Comfort working in dashboards and spreadsheets
Sharp written communication; you can run three Slack or Discord threads at once without losing the thread
Sound judgment under pressure and a bias toward action
Availability to work shifts, including evenings and weekends

NICE TO HAVE

Prior Live Ops experience at a rideshare, delivery, or marketplace company
Interest in travel, tourism, or guest experience operations

WHY JOIN

Sit at the centre of a real-time, multi-city operation, where the decisions you make show up in tours that ran (or didn't) the same day
Work with our internal tooling, including the GOAT guide app and the predictive systems we're building on top of it