Key Account Manager at Timeless Telecom
Timeless Telecommunications Limited is one of Nigeriaâs leading Broadband network operator and has been in existence since 2009. We strive to provide the very best Internet service at affordable prices using state of art technologies with highly qualified personnel’s in the ISP industries from reputable organizations like Huawei and its likes. As a company that has a vast coverage in Nigeria, we are committed to serve the market to its fullest by ensuring customer satisfaction through our impeccable services. Our goal is to become the most respected and preferred supplier of broadband services across Nigeria and Africa.Job Summary
The Key Account Manager is responsible for managing a portfolio of high-value corporate clients to ensure long-term success and revenue growth.
You will act as the primary point of contact, navigating complex organizational structures to align our telecommunications solutions, including Fiber-to-the-Home (FTTH), Dedicated Internet, and Cloud Services with the client’s business objectives.
Key Responsibilities
Build and maintain strong, long-lasting relationships with C-level executives and technical decision-makers within assigned accounts.
Develop and execute comprehensive account plans that map out client needs, potential risks, and opportunities for up-selling or cross-selling services.
Monitor Service Level Agreements (SLAs) closely to ensure technical delivery meets client expectations, proactively resolving issues to minimize churn.
Meet or exceed monthly and annual revenue targets through the strategic expansion of services within the existing client base.
Act as the "Internal CEO" for your accounts, coordinating with Technical Support, Billing, and Legal teams to ensure seamless service delivery.
Stay updated on telecommunications trends, competitor offerings, and regulatory changes within the Nigerian market to provide consultative advice to clients.
Required Qualifications & Experience
Bachelor’s Degree in Business Administration, Marketing, or a related field (A technical degree in Telecommunications or Computer Science is an added advantage).
Minimum of 5 years of experience in B2B sales or account management specifically within the Telecommunications sector.
Familiarity with ISP operations, fiber infrastructure, and enterprise connectivity solutions.
Core Competencies:
Ability to handle high-stakes contract renewals and pricing discussions.
Calmly manageservice outages or billing disputes while maintaining the client's trust.
Ability to explain complex connectivity concepts in simple business terms for non-technical stakeholders.