IT Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.Main Function

The IT Manager is responsible for planning, implementing, managing, and maintaining the hotel\'s information technology infrastructure, systems, and digital operations. The role ensures the continuous availability, security, and efficiency of all technology systems supporting hotel operations, including Property Management Systems (PMS), Point of Sale (POS) systems, network infrastructure, guest internet services, security systems, and business applications.
The ideal candidate must possess strong technical expertise, leadership skills, and experience in hospitality technology management to ensure seamless hotel operations and superior guest experiences.

Role Responsibilities

IT Infrastructure Management

Manage and maintain the hotel\'s IT infrastructure, including servers, networks, computers, printers, and communication systems.
Ensure optimal performance, availability, and reliability of all IT systems.
Monitor system performance and implement upgrades when necessary.
Maintain network connectivity across all hotel departments and facilities.

Hospitality Systems Administration

Oversee the management and support of hotel Property Management Systems (PMS), Point of Sale (POS) systems, reservation systems, and other hospitality applications.
Ensure proper integration between hotel operational systems.
Troubleshoot and resolve system-related issues promptly.
Coordinate software updates, upgrades, and vendor support activities.

Cybersecurity and Data Protection

Implement and maintain cybersecurity measures to protect hotel systems and data.
Monitor network security and prevent unauthorized access.
Ensure proper backup and disaster recovery procedures are in place.
Maintain compliance with data privacy and information security policies.

Technical Support and Help Desk Services

Provide technical support to hotel staff across all departments.
Diagnose and resolve hardware, software, and network issues.
Ensure timely response to IT service requests and incidents.
Maintain an effective IT support ticketing and escalation process.

Guest Technology Services

Ensure reliable guest Wi-Fi and internet connectivity throughout the hotel.
Support guest technology requirements and resolve connectivity issues.
Maintain guest-facing technology systems to enhance guest satisfaction.
Monitor service quality and improve guest digital experiences.

Systems Maintenance and Asset Management

Maintain inventory records of all IT equipment and assets.
Ensure proper maintenance and lifecycle management of IT hardware and software.
Recommend replacement or upgrade of obsolete technology assets.
Monitor software licensing and compliance requirements.

Vendor and Project Management

Coordinate with IT vendors, service providers, and technology partners.
Evaluate technology solutions and recommend improvements.
Manage IT projects including system deployments, upgrades, and infrastructure improvements.
Ensure service providers meet agreed performance standards.

Team Leadership and Training

Supervise IT personnel and support staff where applicable.
Provide technical guidance, coaching, and training to team members.
Conduct user training for hotel staff on systems and technology tools.
Promote awareness of cybersecurity and IT best practices.

Budgeting and Cost Management

Prepare and manage the IT department budget.
Monitor IT-related expenditures and ensure cost-effective resource utilization.
Evaluate technology investments and prepare business cases for management approval.
Ensure procurement aligns with operational requirements and budget constraints.

Compliance and Reporting

Ensure compliance with company IT policies and industry best practices.
Prepare periodic reports on system performance, incidents, and IT operations.
Maintain accurate documentation of systems, configurations, and procedures.
Support internal and external audits related to information technology.

Competencies / Skills

Strong knowledge of network administration, servers, and IT infrastructure
Experience with hotel Property Management Systems (PMS) and POS systems
Cybersecurity and data protection expertise
Technical troubleshooting and problem-solving skills
Project management and vendor management capabilities
Knowledge of cloud-based technologies and virtualization
Leadership and team management skills
Strong analytical and organizational abilities

Behavioural Qualities / Other Competences

High level of integrity and confidentiality
Proactive and solution-oriented mindset
Strong attention to detail
Ability to work under pressure and respond to emergencies
Excellent communication and interpersonal skills
Strong customer service orientation
Adaptability and willingness to learn emerging technologies
Professional and accountable approach to work

Experience / Qualification

Bachelor\'s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline
Professional certifications such as CompTIA, Cisco (CCNA/CCNP), Microsoft, ITIL, Cybersecurity, or related certifications are an added advantage
Minimum of 4–8 years experience in IT operations, with at least 3 years in a managerial or supervisory role
Experience in the hospitality industry or hotel IT operations is highly desirable
Strong knowledge of hotel PMS, POS, access control, CCTV, and network infrastructure systems
Experience managing enterprise IT environments and vendor relationships