IT Infrastructure & Operations Supervisor at Aldelia Limited
Aldelia’s global management strategy delivers specialised services to the Oil & Gas sector from dedicated teams in each key strategic region. From these centres we can support our clients locally by being able to take advantage of the local labour markets whilst also having the ability to resource candidates internationally for technical, engineering and higher level positions which require industry leading professionals with international profiles. Each regional team is guided by a common set of processes and working practices within a robust operational structure to ensure a consistent high quality of delivery which our clients can depend on in any market. The origin of Aldelia gives a good indication of what the company was meant to be. Cedric Filet, whilst recovering from a rugby injury, established the company from his bedroom. The dream was to set up a recruitment consultancy which would compete with the top 5 Oil & Gas Recruitment Specialists in a matter of 5 years. To achieve that, Cedric focused on a gap he identified in the Oil & Gas industry: local content. Local content had long been considered a pain for international Oil & Gas firms. These firms understood the necessity of developing local content programs but struggled to implement them. When it came to choose a name, Cedric decided to find a name which would represent the strategic orientation of the company. The Aldelia name finds it origin from the Portuguese "Aldeia” which defines in Brazil people coming from small indigenous communities – tribes. The strategy paid off quickly with numerous contracts signed with major Oil & Gas companies.
Job Summary
Our Client is seeking an experienced IT Infrastructure & Operations Supervisor to oversee the day-to-day operation, availability, and reliability of the Company's IT environment across all Strategic Business Units (SBUs).
The successful candidate will ensure that employees have reliable access to IT systems, networks, hardware, software, and business applications while providing effective technical support and maintaining a stable and secure IT environment.
Key Responsibilities
Supervise day-to-day IT infrastructure and operations across all SBUs.
Provide and coordinate end-user IT support, troubleshooting, and incident resolution.
Manage the installation, configuration, maintenance, and troubleshooting of IT hardware and software.
Administer corporate networks, internet connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
Manage user accounts, access rights, permissions, password policies, and onboarding/offboarding activities.
Monitor IT systems, network performance, connectivity, and infrastructure availability.
Maintain accurate records of IT assets, hardware, software licenses, and configurations.
Coordinate preventive maintenance, upgrades, repairs, and replacement of IT equipment.
Ensure smooth operation of business systems and escalate complex technical issues when required.
Implement IT support procedures, service standards, and troubleshooting processes.
Coordinate with vendors and service providers for hardware, software, connectivity, and technical support.
Support data backup, system recovery, cybersecurity, and business continuity activities.
Maintain IT documentation, technical procedures, network records, and asset registers.
Monitor IT incidents and service requests and ensure timely resolution in line with agreed SLAs.
Provide technical support for new offices, retail locations, systems, and technology deployments.
Supervise IT support personnel and ensure effective service delivery across the organization.
Requirements
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline.
5–8 years of progressive experience in IT infrastructure, IT operations, technical support, or systems administration.
Previous supervisory or team-lead experience is required.
Strong knowledge of network administration, hardware/software support, Windows environments, user administration, and IT troubleshooting.
Experience managing LAN/WAN, Wi-Fi, internet connectivity, servers, endpoints, printers, and other IT infrastructure.
Experience with Microsoft 365, Active Directory/Azure AD or equivalent identity and access management platforms.
Experience supporting multiple locations, business units, or retail environments will be an advantage.
Strong vendor-management and technical problem-solving skills.
Good understanding of IT security, backup, disaster recovery, and business continuity practices.
Excellent communication, coordination, documentation, and customer-service skills.
Desirable Certifications:
ITIL | CCNA | Microsoft Certifications | CompTIA Network+ | CompTIA A+ | MCSE/MCSA or equivalent
Ideal Candidates:
The ideal candidate is a hands-on IT operations professional who can effectively manage infrastructure, resolve technical issues, support users, coordinate vendors, and maintain reliable IT services across multiple business locations.