Incident Management Specialist at inDrive

inDrive is an international passenger transportation service with more than 150 million users. We are the top 2nd ride-hailing mobile app by downloads worldwide operating in more than 700 cities from 47 countries. We create a global high-tech product that changes the lives of millions of people for the better.Key Responsibilities

Interacting with customers through phone calls and emails, providing explanations
Resolving complaints and ensuring a high level of service.
High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
Processing incoming requests from users in the admin.
Panel data collection for incident analysis
Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

Excellent oral and written speech in English language.
High stress resistance.
Ability to take Initiative.
Ability to work with a large amount complex information.
Ability to remain calm and make decisions under pressure, especially during high stress incidents.
Teamwork & collaboration with colleagues.
Experience in handling accidental cases would be a plus.