Hotel Operations Supervisor at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.Job Summary

Oversee daily hotel operations, ensuring high-quality guest experiences and efficient service delivery.

Responsibilities

Supervise Teams: Manage front desk, housekeeping, and F&B staff.
Guest Experience: Ensure excellent customer service and resolve issues promptly.
Operations Coordination: Monitor check-in/check-out processes, room readiness, and inventory.
Reporting: Prepare daily reports on occupancy, revenue, and operational feedback.
Compliance: Ensure adherence to safety, hygiene, and service standards.

Requirements

HND or BSc in Hospitality Management or related field.
NYSC certificate.
2 to 5 years experience in a supervisory role in a hotel (front desk or operations preferred).