Hotel Manager at Victoria Waterfront Hotel & Resorts

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.Role Overview

We are seeking an experienced, dynamic, and business-savvy Hotel Manager to oversee the daily operations of our property.
In this role, you will be the strategic leader responsible for maximizing profitability, maintaining flawless service standards, and fostering a positive, high-performance team culture.
You will bridge the gap between high-level financial planning and front-line guest interactions, ensuring our hotel remains a premier destination.

Key Responsibilities
Daily Operations & Guest Experience:

Service Excellence: Oversee all operational departments, including Front Office, Housekeeping, Food & Beverage (F&B), and Maintenance, ensuring they meet or exceed brand standards.
Guest Relations: Maintain a strong visible presence in public areas. Actively engage with guests, resolve escalated complaints with diplomacy, and implement strategies to boost guest satisfaction metrics (TripAdvisor, Google, internal surveys).
Quality Assurance: Conduct regular property walkthroughs to ensure immaculate cleanliness, safety compliance, and proper asset maintenance.

Financial Management & Revenue Strategy:

P&L Ownership: Manage the annual operating budget, control labor costs, monitor departmental expenses, and drive profitability.
Revenue Optimization: Collaborate closely with the Revenue Management and Sales teams to optimize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) through dynamic pricing and corporate group bookings.
Procurement: Oversee vendor contracts, purchasing agreements, and inventory controls across F&B and rooms division.

Team Leadership & Talent Development:

Culture Builder: Recruit, train, mentor, and retain a diverse team of hospitality professionals.
Performance Management: Establish clear departmental KPIs, conduct regular performance reviews, and foster an environment of accountability and growth.
Compliance: Ensure absolute compliance with local labor laws, health and safety regulations, and food safety standards.

Required Qualifications & Experience
Experience & Education:

Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (equivalent senior-level luxury hospitality experience will be considered).
Experience: 5+ years of progressive leadership experience in hotel operations, with at least 2 years as a Hotel Manager, Assistant General Manager, or Director of Rooms/F&B.

Core Competencies & Skills:

Technical Proficiency: Deep familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, or HMS, along with modern Point of Sale (POS) and MS Office suite.
Financial Acumen: Strong capability in analyzing financial statements, forecasting demand, and executing cost-control measures.
Crisis Management: Proven ability to remain calm, decisive, and professional during emergencies, power outages, or medical incidents.