Head of Brokerage Operations at ARM Hold Co.

ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM).

Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. However, over the years, the Firm has taken advantage of opportunities in various sectors of the Nigerian economy and has proven its ability to identify and develop new strategic businesses and integrate these to strengthen its asset management business model. This ability has resulted in the evolution of the Firm into a diversified financial services institution with businesses divided into two distinct parts within which various products and bespoke asset management services are offered to our diverse clients, focusing on Traditional Asset Management and Specialised Funds. ARM currently manages total assets of over N500bn.

ARM Life has a strong track record in the group life insurance sector with favourable references across the industry. It is licensed and regulated by the National Insurance Commission of Nigeria (NAICOM) to underwrite Life, Annuity and Health insurance.Job Summary

The role is responsible for coordinating and managing trade operations activities across internal business units and external stakeholders to ensure the efficient processing and settlement of transactions, operational accuracy, and compliance with applicable regulatory requirements.
The role involves collaborating with Group Operations, IT, trading desks, Investment Advisors, Sales, Customer Experience, Risk, Compliance, Finance, and other internal teams, while maintaining effective working relationships with regulators, market infrastructure providers, registrars, custodians, settlement banks, technology vendors, partner brokers, fintechs, and clients to support seamless trade execution and settlement.

Job Details

Operations ownership for ARM Securities

Own the end-to-end operating model of ARM Securities across equities and fixed income: account opening and KYC, order capture, execution support, settlement, reconciliation, corporate actions, registrar matters and client servicing.
Act as the single point of accountability for ARM Securities operations, and agree service levels with Trade, Retail and Registrar Operations for every process that serves the business.
Run a daily operations check covering settlement status, reconciliation breaks, unmatched cash, exceptions and open client issues, and resolve or escalate them the same day.
Submit a weekly operations report and monthly management information to the MD, and prepare the operations input to Executive Management Committee (EMC) and Board reports.

Coordination across Group Operations

Agree annual objectives for the Trade, Retail and Registrar Operations staff who serve ARM Securities, jointly with the Group Head of Operations.
Give formal input into their performance appraisals, and lead their training and development on securities processes, products and regulation.
Chair a weekly operations and control review with Group Operations, Risk and Compliance, and track every action to closure.

Technology and digital enablement

Act as business owner for the order management, back office and settlement systems used by ARM Securities: write clear requirements, prioritise changes with IT, and sign off testing before release.
Work with Platforms to deliver fast, reliable digital onboarding and servicing on ARM One for domestic, foreign, corporate and joint account clients.
Identify recurring client cash, balance and position discrepancies, and close them at root cause with IT.
Automate manual reconciliations, reporting and client communications, and build dashboards the business can run on.

Requirements

Education

Bachelor’s degree in Finance, Economics, Accounting, Business or a related discipline. A Master’s degree or MBA is an advantage.

Professional qualifications

NGX Authorised Dealing Clerk (required), or obtained within 18 months of resumption.
Membership of the Chartered Institute of Stockbrokers (CIS).
Registered OR Eligible for registration as a Sponsored Individual with the SEC.
CFA, ACA or ACCA, and a recognised project management or process improvement certification (such as PMP or Lean Six Sigma) are advantages.

Experience

Minimum of 7-9 years in the Nigerian capital market, including at least 5 years leading brokerage or securities operations at a broker-dealer, investment bank, custodian or registrar.
A proven track record of improving an operation, implementing a system or scaling a business, supported by measurable results.