Front Desk Officer (Akowonjo) at St. Ives Specialist Hospital

St.Ives is a multi-specialist hospital which opened in 1996. The hospital offers dedicated specialist services in all matters of women,children and family health, managed by a group of consultants in Obstetrics & Gynaecology,Paediatrics,Medicine & SurgeryKey Responsibilities

Greet patients and visitors with a warm and friendly demeanor, providing assistance and direction as needed.
Register patients by collecting and verifying personal and insurance information accurately.
Schedule appointments for patients, ensuring efficient allocation of resources and timely service delivery.
Answer phone calls and respond to inquiries promptly, directing calls to appropriate departments or individuals as necessary.
Coordinate patient admissions and discharges, assisting with paperwork and facilitating smooth transitions.
Maintain cleanliness and organization of the front desk area, including managing patient forms, informational materials, and office supplies.
Assist in managing patient flow by coordinating with medical staff and other departments to minimize wait times and maximize efficiency.
Respect patient confidentiality and privacy by safeguarding sensitive information and adhering to HIPAA regulations.
Collaborate with other hospital staff members to ensure seamless operations and exceptional patient care.

Qualifications

BSc./ BA / HND qualification
Excellent communication and interpersonal skills, with the ability to interact professionally with individuals from diverse backgrounds.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
Proficiency in basic computer applications, including electronic medical record systems and Microsoft Office suite.