Customer Relations Officer at Growth Partner Intermediaries Limited
Growth Partner Intermediaries Limited is an HR consulting firm established to provide HR services to comapanies, ranging from recruitment, outsourcing, head hunting, training and advisory. The aim is to allow businesses manage what is core to them while we support them in HR services.Role Summary
Our client, a leading player in the drycleaning industry is seeking a warm, organized, and solutions-driven Customer Relations Officerto serve as the face and voice of the company.
In this role, you will manage front desk operations, handle customer inquiries and complaints, and ensure every client experience reflects the brand promise: Clean. Fresh. On Time.
Key Responsibilities
Customer Management:
Welcome walk-in customers and clearly explain services and pricing
Accurately log orders in the system and issue receipts/tickets
Resolve customer complaints promptly and escalate complex issues when necessary
Order Coordination:
Track garment status from intake to delivery/pickup
Notify customers via call/SMS when orders are ready
Coordinate with production and dispatch teams to meet delivery timelines
Manage special requests such as express service, delicate items, and alterations
Relationship Building:
Maintain and update database of regular and corporate clients
Follow up with customers post-service to gather feedback
Drive customer retention initiatives (loyalty cards, birthday discounts, referrals)
Support marketing efforts with testimonials and reviews
Administration & Reporting:
Reconcile daily cash, POS, and transfer transactions with accounts
Submit weekly reports on customer count, complaints, and feedback trends
Ensure compliance with data privacy and proper handling of customer items
Qualifications
Interested candidates should possess an HND / Bachelor`s Degree with 2 – 3 years experience.
Skills:
Excellent verbal and written communication
Strong conflict resolution skills and ability to remain calm under pressure
Basic computer literacy (Excel, WhatsApp Business, CRM tools)
Good numeracy skills for billing and reconciliation.
Attributes:
Neat and professional appearance
Empathetic, proactive, and detail-oriented.