Client Services Representative at Framegidi Limited

Framegidi is making custom framing simple, painless, and free of regret. We are bringing the tradition of framing to today’s customer from the comfort of their homes & devices.In this role, as a Client Services Representative, you will be the primary point of contact for customers throughout the picture framing process. You will provide exceptional customer service, manage customer inquiries, and ensure a seamless experience from initial consultation to final delivery. 

Responsibilities and Duties

Generate sales leads from other channels
Delivering a comprehensive service to enquiring customers
Channeling customer enquiries to appropriate team
Manage large amounts of incoming calls, messages & customer requests.
Manage the day-to-day requests of customers and evaluate the performance;
Work with other team members on customer engagement on company’s social media accounts.
Keeping a record of customer interaction and details of actions taken in CRM solution
Generating sales leads from social media engagement and building sustainable relationships where necessary.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
Prepare product or service reports by collecting and analyzing customer information that would assist in production planning:
Preparing monthly reports on sales activities, Customer engagements and Sales lead converted to actual sales
Contribute to team effort by accomplishing related results as needed.

Qualifications/Requirements

Bachelor’s degree or HND from a top tier institution
Experience in administration, customer service management.
Critical thinker and problem-solving skills
Good time-management skills
Team player with great interpersonal and communication skills
Ability to build consensus and relationships among managers, partners, and employees.
Excellent problem-solving and decision-making skills
Effective communication and interpersonal skills
Ability to manage and prioritize multiple tasks simultaneously
Strong work ethic and commitment to quality
Ability to work independently and as part of a team
Excellent organizational skills and time management
Proficiency in Microsoft Office Suite and Google Sheets.