CCTV Operator at Artee Group
Artee Group is one of Nigeria’s leading businesses spanning across the consumption space. While retail forms the core business activity of Artee Group, Group subsidiaries are present in shopping mall, manufacturing, real estates, among many others. At Artee Group, our statement of purpose is ‘Adding value beyond limits’. This is as true as it was in 1998, when we started out as a wholesaler in Nigeria. SPAR Park n Shop which operates in the hypermarket and supermarket retail format is today present across 3 cities of Lagos, Abuja and Port Harcourt. In the year 2014, Artee Group launch its first shopping mall in Port Harcourt. Riding on the success of Port Harcourt Mall, Artee Group is presently working on 3 shopping mall projects across Nigeria. With the launch of Dollarstore in Port Harcourt Mall, Artee Group recently added another value format to its retail brand portfolio. Expanding its presence across the consumption space, Artee joined hands with Landmark Group of Dubai to launch Babyshop, Lifestyle and Splash store brands to cater to fashion and lifestyle requirements of Nigerians. Artee Group’s retail network touches the lives of millions of Nigerians. The cornerstone of our philosophy is listening, adapting, and delivering exceptional value to our customers, investors and shareholders. What sets us apart at Artee Group is a strong and dynamic culture of entrepreneurship.KEY RESPONSIBILITIES
A CCTV Operator is responsible for monitoring surveillance cameras and ensuring the safety and security of a designated area or facility.
Continuously monitor multiple CCTV cameras and video feeds in real-time.
Identify and assess any unauthorized or suspicious activities, intrusions, or safety concerns
Maintain situational awareness and respond promptly to potential security breaches
Notify appropriate personnel, such as security officers, law enforcement, or emergency services, in case of suspicious or criminal activities.
Follow established protocols and procedures for responding to various types of incidents, including emergencies, thefts, or safety hazards.
Record and document all observed incidents, activities, and actions taken during the monitoring shift.
Maintain accurate and detailed logs, including time, date and descriptions of events.
Review previous night footage, report findings immediately to the store CSO and record the same details of incident for reference purposes.
Communicate effectively with store CSO, Store Manager, security personnel, supervisors, and other team members using radio, phone, or other communication devices.
Provide clear and concise information about ongoing incidents and observations.
Ensure the proper functioning of CCTV equipment, including cameras, monitors, recording devices, and software applications.
Report any technical issues or malfunctions to the Store CSO and Store Manager and further report to the IT department for timely resolution.
Register all technical faults on the CCTV system on the log book.
Collaborate with other security personnel and operations departments to enhance overall safety, security measures and response strategies.
Adhere to company privacy policies, guidelines, and legal regulations related to surveillance.
Handle sensitive and confidential information in a responsible manner.
SKILL SET/COMPETENCIES
Strong supervisory and Communication skill
Strong observation skill
Customer Service Focus to ensure positive shopping experiences
Ability to work under pressure
Should be able to maintain good inter-personal relationship with co-employees and others
Strong attentive to details, a creative thinker and a good team player
Able to multi-task, and manage time effectively
Demonstrate ability to handle confidential and sensitive information
High level of integrity is a must have.