Business Relationship Officer at Unified Payment Services Limited
UPî otherwise known as Unified Payment Services Limited is Nigeriaâs premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UPî operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Summary
As an Analyst in the Corporates team, you will take ownership of critical client relationships and projects, driving the delivery, optimization, and success of our payment products for enterprise clients.
You will work closely with cross-functional teams—product, engineering, compliance, and operations—to manage solution implementation, address client needs, and support strategic growth initiatives.
Responsibilities
Manage the onboarding and end-to-end implementation of complex payment solutions for corporate clients.
Act as the primary point of contact for mid-to-large enterprise accounts, supporting payment product adoption and operational excellence.
Collaborate with internal teams to troubleshoot issues, drive resolutions, and ensure timely delivery of services.
Analyze client transaction trends and provide actionable insights to improve usage, efficiency, and engagement.
Prepare solution proposals, process documentation, and training materials for clients and internal stakeholders.
Support the design and execution of scalable client servicing processes and tools.
Identify opportunities for product and process improvements based on client feedback and market developments.
Ensure compliance with regulatory and risk standards in all client and operational activities.
Key Performance Indicators
As agreed from time to time based on business exigencies.
Requirements
Education:
HND / Bachelor’s degree in Finance, Business, Engineering, Computer Science, or a related discipline.
Experience:
Minimum 5 years of experience in fintech, corporate banking, treasury, payments, or enterprise client services.
Post NYSC experience.
Other Requirement:
Knowledge/Experience:
Solid understanding of payment systems and B2B payment instruments (NEFT, RTGS, UPI, IMPS, ACH, SWIFT, etc.).
Experience working with enterprise clients or partner integrations in a high-growth or regulated environment.
Strong project management skills with the ability to manage cross-functional stakeholders.
Analytical mindset with proficiency in Excel and/or SQL; comfort working with data to drive decisions.
Excellent communication, relationship management, and problem-solving skills.
Ability to thrive in a fast-paced, client-centric, and evolving environment.
Skill / Competencies:
Strong interpersonal skills.
Excellent written/oral communication skills.
Strong analytical skills.
Organizational skills.
Confident negotiator and ability to close the right type of business deals at the highest level.