Business Analyst at IpNX Nigeria Limited

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Job Summary

The Business Analyst is responsible for analyzing business needs, identifying improvement opportunities, and translating requirements into functional and technical specifications that support enterprise-wide digital solutions.
The role will drive process automation, optimize workflows, and ensure that technology solutions align with business goals.
The ideal candidate must have strong analytical capability, excellent documentation skills, and at least 4 years’ experience in business analysis within telecoms, technology, or a process-driven environment.

Key Responsibilities

Engage business units to elicit, document, and validatem functional and non-functional requirements.
Conduct detailed business analysis including process mapping, gap analysis, and workflow modeling.
Translate business needs into user requirements, business requirement documents (BRDs), and functional specifications.
Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis
Evaluate and create business requirements documents in sufficient detail to support solution development and or system implementation.
Develops mockups to test out ideas, then iterates them based on user feedback. Create use cases and other artifacts such as user stories.
Lead business stakeholders through walkthroughs of requirements to ensure understanding and obtain sign-off.
Participate in requirements definition stakeholders to capture business requirements.
Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
Lead process discovery, re-engineering, improvement and analysis sessions to identify activities or tasks that are repeatable, inefficient and recommend improvements.
Facilitate process design and redesign workshops that involve eliciting process requirements and liaising with process managers & owners, and implementation teams, using appropriate methodologies
Recommend process or system changes to resolve issues and avoid growing problems.
Analyze, develop and implement sustainable and quantifiable improvement plan.
Analyze existing processes and recommend improvements to enhance efficiency and productivity.
Work with cross-functional teams to implement automation and digitization initiatives.
Support continuous improvement by documenting SOPs, workflows, and process updates.
Collaborate with developers, product teams, and vendors to ensure solutions meet specifications.
Participate in user acceptance testing (UAT), test case creation, defect tracking, and solution validation.
Track project milestones, prepare reports, and ensure alignment with business objectives.
Act as liaison between technical teams, business stakeholders, and external vendors.
Ensure clear communication of requirements and manage expectations across teams.
Support vendor evaluation, documentation reviews, and integration activities.
Analyze operational and product performance data to generate insights and recommendations.
Prepare periodic reports, dashboards, and executive summaries for management review.
Support decision-making with data-backed insights and trend analysis.

Requirement / Qualifications

Bachelor’s Degree in computer science, Information Systems, Business Administration, Engineering, or related field.
Minimum of 4 years’ experience in Business Analysis, Process Improvement, or Product/Project Coordination.
Professional certifications (CBAP, CCBA, Scrum, Agile BA, or related) are an added advantage.
Strong documentation skills with experience preparing BRDs, FRDs, PRDs, user stories, and workflows.
Proficiency in BA and PM tools (Visio, Jira, Trello, Notion, Power BI, Excel, or similar).
Experience in telecom or technology-driven environments is highly desirable. A strong knowledge of Pursuit or another relationship/ sales methodology
Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
Excellent quantitative analysis and financial modeling skills; high proficiency in Excel
Ability to synthesize information quickly and present insights to senior management
Ability to Understand industry trends
An active listener, Motivated self-starter, proactive and action-oriented
Good communication and business writing skills
Excellent interpersonal, collaboration and problem-solving skills
Strong persuasive and negotiation skills
Excellent Presentation skill and customer service capabilities
Good documentation and process management skills