Assistant Business Manager at Mama Cass

In late 1981 Charis Onabowale the Group Managing Director turned what was a gift into the billion naira company that now bears the registered name Mama Cass Restaurant Limited. The gift was a small shop at Alade market in Allen where she sold pastries in a small storage box to workers and other shop owners while she was still employed.

She noticed how the white collared workers would stop at the buka women along the road sides, sling their ties over their shoulder and enjoy some home cooked traditional food. This is how the Mama Cass as you know started, she realised that there was a need for home cooked food in a cleaner environment, which had to be served fast and fresh.

In November 1983 she got her first restaurant space on Allen which even included dancing in those days, that first outlet carried for the first time "Mama Cass Cafeteria".

Today, there are Mama Cass Restaurant outlets strategically placed throughout Lagos, Ogun, Edo, Abuja and the United Kingdom, Serving quality food as we did when it was cooked in our home kitchen.

In addition, the group has expanded into industrial canteen management, private function catering and the high volume bread industry.Overview

In this role, you will be responsible for supporting the Outlet Manager in running daily operations, ensuring quality service, managing staff, and maintaining outlet standards to drive performance and customer satisfaction.

Key Responsibilities

Assist in overseeing all aspects of daily operations to ensure an efficient and customer-centric workflow.
Work closely with the Outlet Manager to achieve sales targets, enhance profitability, and uphold performance standards.
Monitor team attendance, conduct, and productivity, ensuring alignment with company policies and service expectations.
Enforce strict adherence to food quality, hygiene, and safety protocols in line with regulatory and brand standards.
Address and resolve customer concerns promptly and professionally, fostering a positive guest experience.
Support inventory management processes, including stock audits, ordering, and waste reduction initiatives
Guide, train, and inspire team members to deliver consistent, high-quality service and operational efficiency.
Oversee accurate cash handling, daily reconciliation, and ensure compliance with financial procedures.
Ensure the outlet remains clean, organized, and visually appealing, in line with brand presentation standards.
Serve as the acting outlet lead in the absence of the Outlet Manager, making sound decisions to maintain business continuity.

Qualifications

OND / HND / B.Sc Degree in Hospitality, Business Administration, or related fields
Additional training in food service management is an advantage

Experience:

3 years experience in a supervisory or assistant managerial role in a QSR or hospitality setting.

Core Competencies:

Good leadership and team coordination skills
Basic inventory and cash handling knowledge
Strong communication and interpersonal skills
Customer service focused
Attention to detail and organizational ability.

Behavioral Traits:

Proactive and dependable
Hands-on and supportive
Positive attitude under pressure
Strong sense of responsibility
Flexible and adaptable to shift work.