Application Support Analyst (Platform Integration) at Stanbic IBTC

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.Responsible for the stability, performance, and reliability of our digital banking core. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
Incident Command: Ensure clear communication with stakeholders Problem Management: Ensure the “blameless” RCA process to identify systemic issues and prevent recurring outages in the integration layer.
Recurring Incident Rate: Reduce the volume of repeat incidents by 30% through effective Problem Management and permanent bug fixes.
Monitoring Coverage: Ensure 100% of production microservices have automated health checks and p99 latency alerts.
Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
Patch & Release Support: Oversee the safe deployment of hotfixes and platform updates, ensuring that automated rollbacks are in place for failed changes.
Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
SLA Compliance: Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
First-Touch Resolution: Increase the percentage of incidents resolved by the Platform Support team without escalating to the Engineering/Development squads.

Qualifications

BSc IT, Computer Sciences or related field.
Relevant professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.

Experience:

3-4years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
Expert-level ability to read and debug Java code. Ability to navigate and troubleshoot Java platform utilities is a significant plus. Strong experience supporting containerized workloads in OpenShift, including log analysis, pod debugging, and resource scaling.
Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring. Medium proficiency in Oracle PL/SQL for data investigation and performance tuning within the Finacle database environment.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Checking Things
Documenting Facts
Embracing Change
Following Procedures
Interpreting Data
Producing Output

Technical Competencies:

Application Support
Business Analysis Environments and Perspectives
Business Continuity and Disaster Recovery Planning
Continuous Deployment
Database Administration
Project Management (Project Mgmt)
Stakeholder Management
Testing (unit, regression, integration)