Relationship Officer at First Ally
First Ally Capital was incorporated on May 20, 2014 as an Issuing House and Financial Advisory firm, with an authorized share capital of N2.5 billion, and an issued and fully-paid up capital of N1.9 billion. The Firm was licensed by the Securities and Exchange Commission on November 20, 2014.
The firm commenced operations at a very significant point in the evolution of the Nigerian financial services industry and has leveraged its solid capital base and the excellent track-record and credentials of its team, directors and shareholders. The team behind the firm have been involved in various transactions ranging from Issuance of bonds, raising equity capital, mergers and acquisition, restructuring to project advisory services.We are looking for a Relationship Officer will be responsible for acquiring new customers, mobilising deposits, promoting the bank's products and services, and maintaining strong customer relationships. The successful candidate will contribute to business growth by generating leads, onboarding customers, and driving digital banking adoption.
Key Responsibilities
Mobilise deposits and achieve assigned sales and business development targets.
Source and convert new customers through networking, referrals, market activations, and direct sales.
Open and onboard customer accounts in line with KYC and regulatory requirements.
Promote the bank's digital channels and e-banking products.
Build and maintain strong relationships with retail and SME customers.
Cross-sell relevant banking products and services.
Monitor customer accounts and ensure high levels of customer satisfaction.
Resolve customer complaints promptly and professionally.
Gather market intelligence and provide feedback on competitor activities and customer needs.
Ensure compliance with all internal policies and regulatory requirements.
Requirements
HND/B.Sc. in Business Administration, Finance, Marketing, Economics, or a related discipline.
Minimum of 3 years' experience in banking, microfinance, sales, or relationship management.
Proven ability to mobilise deposits and generate business opportunities.
Strong sales, negotiation, and interpersonal skills.
Good knowledge of banking products and customer relationship management.
Proficiency in Microsoft Office applications.
Excellent communication and presentation skills.