Head of Operations & Business Execution at Excel and Grace Consulting

EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.

With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.

This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary

The Head of Operations & Business Execution will coordinate operational activities across digital financial services, structured trade finance, asset-financing solutions and field operations.
The successful candidate will translate management priorities into actionable plans, establish efficient operating procedures, improve collections and service delivery, coordinate field teams and ensure operational activities are properly monitored and controlled.
This role is suited to a hands-on manager who can solve problems, improve processes, manage teams and deliver measurable results in a growing business.

Key Responsibilities

Coordinate the day-to-day operational activities of the organisation's business units and service offerings, including relevant digital payment, financing, distributor and trade finance operations.
Develop and implement standard operating procedures, workflows, service standards and operational reporting systems.
Coordinate field teams, Cluster Agents and Portfolio Growth Officers to support merchant onboarding, customer engagement, KYC documentation and portfolio growth.
Monitor collections, repayment processes, overdue accounts and operational exceptions in collaboration with Finance and Risk teams.
Coordinate vendors, procurement, inventory, equipment deployment, logistics and service-level agreements where applicable.
Monitor digital transaction operations, payment settlements, POS deployments and service interruptions in collaboration with Technology and relevant service providers.
Track operational performance, identify bottlenecks and implement corrective actions to improve productivity and customer experience.
Strengthen operational controls to prevent cash diversion, documentation gaps, inventory losses, process breaches and avoidable business losses.
Ensure that onboarding, funding, deployment and collection activities follow approved operational and risk procedures.
Coordinate with Finance, Technology, Risk/Compliance and commercial teams to resolve operational issues.
Prepare weekly and monthly operational performance reports, highlighting achievements, challenges, risks and recommended actions.
Support management in implementing growth initiatives, improving resource utilisation and scaling operational processes sustainably.

Requirements

Bachelor's Degree or HND in Business Administration, Operations Management, Finance, Logistics or a related discipline.
Approximately 5–8 years of relevant operational experience, with at least 2–3 years in a supervisory or management role.
Experience in fintech, banking, financial services, logistics, supply-chain operations, lending or asset financing is an advantage.
Demonstrated ability to coordinate teams, manage processes and improve operational performance.
Practical knowledge of collections monitoring, customer onboarding, documentation, reconciliation controls or field operations.
Strong planning, analytical, reporting and problem-solving skills.
Good knowledge of Microsoft Office and operational reporting tools.
Strong communication, leadership and stakeholder management skills.
High integrity, accountability and the ability to work in a fast-paced, evolving business environment.