Client Relations Officer and Sales Officer at Lily Hospitals Limited

Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics.

Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services.

Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.Job Summary

We are seeking a proactive, customer-focused, and results-driven Client Relations Officer/Sales to manage client relationships, promote the organisation’s services, identify new business opportunities, and drive revenue growth.
The ideal candidate will be responsible for delivering excellent customer service, acquiring new clients, retaining existing clients, and achieving sales targets while maintaining the organisation’s reputation and service standards.

Responsibilities

Build and maintain strong relationships with existing and prospective clients to promote customer satisfaction, loyalty, and retention.
Identify, prospect, and acquire new clients to expand the organisation’s customer base and increase revenue.
Promote and market the organisation’s products and services to prospective clients.
Develop and implement sales strategies to achieve assigned sales targets and business development objectives.
Follow up on leads, client enquiries, proposals, and sales opportunities to convert prospects into active clients.
Conduct client visits, presentations, and follow-up engagements to strengthen business relationships and generate sales.
Respond promptly to client enquiries, feedback, and complaints, ensuring timely resolution and service satisfaction.
Identify clients’ needs and recommend appropriate products or services to meet their requirements.
Maintain accurate records of client interactions, sales activities, leads, and business opportunities.
Prepare regular sales reports, client activity reports, and market feedback for management review.
Monitor market trends, competitor activities, and customer preferences to identify new business opportunities.
Collaborate with relevant departments to ensure seamless service delivery and a positive client experience.
Follow up with existing clients to encourage repeat business, referrals, and long-term partnerships.
Represent the organisation professionally during client meetings, business engagements, and promotional activities.

Requirements
Education:

A Bachelor’s degree or HND in Marketing, Business Administration, Sales Management, Mass Communication, Public Relations, or a related discipline.

Experience:

A minimum of two (2) years of relevant experience in sales, client relations, customer service, marketing, or business development.
Experience in achieving sales targets, acquiring new clients, and managing existing client portfolios.
Experience in the healthcare industry or other service-oriented sectors will be an added advantage.

Other Requirements:

Must be target-driven, proactive, persuasive, and customer-focused.
Demonstrated ability to build and maintain productive business relationships.
High level of professionalism, integrity, and accountability.
Ability to work under pressure and deliver results within set timelines.
Willingness to travel for client visits, business development, and marketing activities when required.
Ability to work effectively with minimal supervision and as part of a team.
Must demonstrate a positive attitude, initiative, and commitment to organisational growth.
A valid driver’s licence and driving experience will be an added advantage, where applicable.

Skills:

Excellent verbal and written communication skills.
Strong sales, negotiation, persuasion, and presentation skills.
Excellent interpersonal and relationship management abilities.
Strong customer service and complaint-resolution skills.
Proven ability to generate leads, convert prospects, and achieve sales targets.
Good marketing, networking, and business development skills.
Strong organisational, analytical, and problem-solving abilities.
Proficiency in Microsoft Office applications and customer relationship management (CRM) tools.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong reporting, follow-up, and time-management skills.

Remuneration

Competitive remuneration commensurate with qualifications and experience.