Guest Service Agent at Bolton White Hotels & Apartments
In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern and Wi-Fi. Non-smoking rooms available on request.
Various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air conditioned, with standard audio visual equipment are available on request.
Nearby Leisure
Silverbird Entertainment Center about 5 min away, A nearby Banks and ATM, travel agencies within the hotel, Sahad shopping mall: 2 minute’walk. Ceddi plaza: 5 minute’ drive,for cinemas and more.Key Responsibilities
Greet and welcome guests warmly upon arrival.
Handle check-in, check-out, and room assignments efficiently.
Respond promptly to guest inquiries, requests, and complaints.
Provide accurate information about hotel services, facilities, and local attractions.
Coordinate with housekeeping and other departments to meet guest needs.
Process reservations, payments, and maintain accurate guest records.
Ensure compliance with hotel policies, health, and safety standards.
Uphold the hotel’s brand image through professional appearance and behaviour.
Requirements
Diploma or Degree in Hospitality, Tourism, or related field (preferred).
Previous experience in a customer service or hotel front desk role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Proficiency in hotel management systems (PMS) and MS Office.
Willingness to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies:
Customer service excellence.
Teamwork and collaboration.
Professional grooming and presentation.
Adaptability and resilience in a fast-paced environment.
Multitasking and organisational skills.