Customer Service Representative at HRLeverage Africa

HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution.Job Summary

The Customer Service Officer is responsible for assisting customers, responding to inquiries, providing shipment updates, resolving complaints, and ensuring customers receive excellent service throughout the shipping process.

Key Responsibilities

Attend to customer inquiries.
Provide updates on shipments and delivery status.
Handle customer complaints and resolve issues promptly.
Keep accurate records of customer interactions and shipment details.
Follow up with customers on pending requests.
Build good relationships with customers and ensure their satisfaction.
Escalate unresolved issues to the appropriate team.
Carry out other duties assigned by the supervisor.

Requirements

OND/ HND or Bachelor's Degree in any related field.
At least 1 year of customer service experience. Experience in logistics or freight forwarding is an advantage.
Computer literacy.
Must live in proximity to Amuwo.

Skills:

Good communication skills.
Excellent customer service skills.
Good problem-solving ability.
Ability to work under pressure.
Good organizational and time management skills.