Service Coordinator & Administrative Assistant at Ascentech Services Limited

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Job Summary

We are seeking a proactive and organized Service Coordinator & Administrative Assistant to coordinate daily service operations and provide administrative support to the Service Department.
The ideal candidate will manage service schedules, maintain accurate documentation, liaise with customers and technicians, and ensure the smooth execution of service activities.

Key Responsibilities

Coordinate customer service requests, maintenance schedules, and technician assignments.
Monitor service activities and ensure timely completion of work orders.
Communicate with customers on service appointments and job progress.
Prepare service quotations, work orders, purchase requests, and service reports.
Maintain accurate service records, filing systems, and departmental documentation.
Coordinate with internal teams to ensure the availability of spare parts and support warranty claims.
Handle departmental correspondence, procurement requests, and other administrative duties.

Requirements

Bachelor's degree or HND in Business Administration, Engineering, Office Management, or a related field.
Experience in the heavy equipment, construction, automotive, or industrial equipment industry is an added advantage.
Strong organizational, communication, and customer service skills.
Proficiency in Microsoft Office Suite (Excel and Word).
Excellent attention to detail with the ability to multitask and work independently.