Network Operations Engineer at IpNX Nigeria Limited
ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
We’re looking for a Network Operations Engineer to join our Network Operations Control Center (NOCC) — the frontline team responsible for real-time monitoring, incident response, and remote fault resolution across our managed enterprise networks.
What You’ll Do
Monitor NMS dashboards and acknowledge alerts within defined SLAs
Log, categorize, and manage incident tickets accurately
Perform remote troubleshooting to achieve high first-call resolution
Execute Zero Touch Provisioning (ZTP) for new deployments
Manage configuration backups and prevent configuration drift
Monitor fibre links and escalate physical faults when required
Coordinate with field teams (FOAS) for dispatch and resolution
Maintain detailed shift handovers and technical documentation.
What We Expect You To Bring
3–5 years’ experience in NOC, network operations, or technical support
Strong understanding of TCP/IP, VLANs, DNS, DHCP, routing & switching
Hands-on experience with monitoring tools (PRTG, Zabbix, LibreNMS, SolarWinds, etc.)
CLI troubleshooting skills (ping, traceroute, diagnostics tools)
Experience in LAN/WAN and wireless troubleshooting.
Mandatory Certification (at least one):
CCNA
CompTIA Network+
MikroTik MTCNA.