Customer Service Associate (HIM Certified) at Lily Hospitals Limited

Lily Hospitals is a multi-specialty private hospital. We offer world-class services in key areas of healthcare including fertility treatment, cardiology, urology, ophthalmology and pediatrics.

Collectively, our hospitals offer a range of diagnostic services including: Magnetic Resonance Scanners (MRI), Advanced Ultrasound Scanners, 4 Slice CT scanner, Digital Conventional Radiology, Endoscopy, Screening Mammography, Advanced Vision Screening, Cardiac imaging and Pathology Services.

Since we were established in 1984, Lily Hospitals have grown in both size and scope of services offered. We are passionate about achieving our vision to become one of the foremost healthcare groups in Nigeria by 2020 by continuously improving care and governance to provide a growing number of Nigerians with high quality and affordable private hospital care.Job Summary

We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.
The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Welcome and attend to customers and visitors professionally
Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
Resolve complaints efficiently and escalate complex issues where necessary
Provide accurate information regarding company products and services
Maintain proper customer records and documentation
Handle customer feedback and ensure customer satisfaction at all times
Support administrative and operational activities within the department
Maintain a professional appearance and uphold the company’s customer service standards
Build and maintain positive relationships with customers and clients
Perform other duties as assigned by management

Requirements

HIM (Health Information Management) Certification is mandatory
Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
1–3 years relevant customer service experience
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Good knowledge of Microsoft Office applications
Ability to multitask and work under pressure
Strong organizational and time management skills
Professional appearance and positive attitude
Ability to work independently and within a team environment
Must reside in Warri, Delta State or its environs, as accommodation will not be provided

Skills and Competencies:

Customer relationship management
Effective communication skills
Conflict resolution ability
Attention to detail
Teamwork and collaboration
Professionalism and integrity.