Implementation Lead

We’re quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we’re on a mission to democratize monetization access for all and ensure that advertising doesn’t leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable – let’s make ads clean and cool again, with AI and modern technology.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally – never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We’re the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we’re all about getting it done today.

What is this role like?

The Implementation Lead will operate as a highly autonomous leader, owning and scaling our global onboarding and activation function. This role requires experience operating in high growth environments and building structured systems within complex enterprise implementations.

As we scale from 10M to 100M plus, we are upgrading our post sale engine to match our sales velocity, and this role will build that engine.

• Enterprise Go Lives: Drive major customer integrations from technical discovery through launch and activation. Define timelines, milestones, and launch criteria while pushing back on scope creep with clarity and confidence. Own predictable, high quality enterprise go lives.
• Onboarding Systemization: Build standardized onboarding frameworks, playbooks, checklists, and launch service levels. Reduce variability across regions and customers and transition execution from hero based delivery to a repeatable implementation machine.
• Cross Functional Execution: Translate commercial commitments into structured integration plans in close partnership with Sales, Product, Engineering, and Customer teams. Align stakeholders, manage trade offs, and ensure implementation capacity scales with revenue growth.
• Engineering Interface and Dependency Reduction: Act as the first line of technical triage, reducing unnecessary engineering escalations. Improve documentation, integration clarity, and structured intake processes to decrease engineering dependency.
• Expansion Rollouts: Support new formats, geographies, and product modules as scoped implementations. Ensure expansion capacity does not become a bottleneck to revenue.
• Team Building and Performance Management: Mentor and level up the implementation team to deliver at scale.