Restaurant Manager Position at Tim Hortons – Join Our Surrey Team!
Visa Information for International Applicants
Tim Hortons is committed to building diverse teams and welcomes qualified candidates from around the world. This position is open to international candidates who may be in the process of relocating to Canada. The employer accepts applications from Canadian citizens, permanent residents, temporary residents, and other candidates with or without a valid Canadian work permit. However, it is essential that applicants confirm their visa and work permit eligibility directly with the employer before applying. If you are an international candidate, we recommend discussing your specific immigration circumstances with the hiring team during the application process.
About Tim Hortons
Tim Hortons is a beloved Canadian institution that has been serving communities since 1964. As one of Canada’s most recognizable brands, we take pride in our commitment to quality, customer service, and community engagement. Joining our team means becoming part of a company that values hard work, integrity, and the Canadian spirit. With thousands of locations across Canada and internationally, Tim Hortons offers numerous opportunities for career growth and advancement within our organization.
Job Overview
We are seeking a highly motivated and experienced Restaurant Manager to join our team at our Surrey, BC location. This is a permanent, full-time position offering competitive compensation between $27.69 to $40.00 per hour, with the exact rate to be negotiated based on experience and qualifications. The successful candidate will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional customer service, and leading a team of dedicated staff members.
Key Responsibilities
The Restaurant Manager will play a crucial role in the daily success of our Surrey location. Your responsibilities will include developing budgets to determine costs of food, ingredients, alcohol, kitchen and cleaning supplies. You will evaluate daily operations and modify food preparation methods and menu prices according to the restaurant budget. Additionally, you will monitor staff performance, plan and organize daily operations, recruit new staff, and provide comprehensive training to ensure team members meet our high standards.
Operational Management
As Restaurant Manager, you will determine the types of services to be offered and implement operational procedures that enhance efficiency and customer satisfaction. You will balance cash daily and complete balance sheets, cash reports, and related forms with precision and accuracy. Conducting regular performance reviews will be part of your duties to ensure continuous improvement of team members and operational standards.
Inventory and Cost Control
Effective inventory management is critical to our success. You will organize and maintain inventory levels, ensuring that we have adequate supplies while minimizing waste. Costing products and services accurately will be essential to maintaining profitability. You will negotiate arrangements with suppliers for food and other supplies, seeking the best possible terms for our location while maintaining quality standards.
Customer Experience
At Tim Hortons, customer satisfaction is our top priority. As Restaurant Manager, you will address customers’ complaints or concerns promptly and professionally, ensuring positive resolutions. Providing exceptional customer service will be a key focus, as you lead by example and set the standard for all team members. Your ability to create a welcoming atmosphere will contribute significantly to the success of our location.
Health and Safety Compliance
Maintaining a safe and healthy work environment is non-negotiable. You will ensure that all health and safety regulations are followed rigorously, implementing proper procedures for food handling, storage, and preparation. Regular inspections and audits will be conducted to maintain compliance with local, provincial, and federal regulations. Your commitment to safety will protect both our staff and customers.
Location Details
This position is located at 10392 – 120 Street, Surrey, BC V3R 1N6. Surrey is the second-largest city in British Columbia and offers a diverse, multicultural community with excellent amenities and transportation connections. The position requires on-site work, and the successful candidate must be available to work 40 hours per week. Surrey provides a welcoming environment for newcomers to Canada, with numerous cultural communities, educational institutions, and recreational facilities.
Compensation and Benefits
We offer a competitive hourly wage ranging from $27.69 to $40.00 per hour, with the exact rate to be negotiated based on your experience and qualifications. This is a permanent, full-time position with opportunities for advancement within the organization. While specific benefits are not detailed in this posting, Tim Hortons typically offers comprehensive benefits packages including extended health care, dental coverage, and other benefits for eligible employees after completing the probationary period.
Work Schedule
This is a full-time position requiring 40 hours per week, with flexibility in scheduling to meet the operational needs of the restaurant. The position starts as soon as possible, and we have 2 vacancies available. The successful manager should be prepared to work various shifts, including early mornings, evenings, weekends, and holidays, as these are typical operating hours for Tim Hortons locations.
Qualifications and Requirements
While specific educational and experience requirements are not detailed in this posting, we are seeking candidates with proven leadership abilities and restaurant management experience. Strong organizational skills, financial acumen, and customer service excellence are essential. The ideal candidate should have experience in staff recruitment and training, budget development, inventory management, and operational oversight. Food safety certification would be considered an asset.
Language Requirements
Language requirements are not specified for this position, but strong English language skills are essential for effective communication with staff, customers, and suppliers. Additional language skills may be beneficial given Surrey’s diverse population, but are not required. The ability to communicate clearly and professionally in English is necessary for successful performance in this role.
Education Requirements
Formal education requirements are not detailed in this posting, but we typically prefer candidates with post-secondary education in business, hospitality management, or a related field. Equivalent work experience may be considered in lieu of formal education. Regardless of educational background, practical experience in restaurant management is highly valued.
Experience Requirements
Previous experience in restaurant management or a similar leadership role in the food service industry is essential. Candidates should demonstrate proven success in team leadership, financial management, customer service, and operational efficiency. Experience with budget development, inventory control, staff training, and health and safety compliance is particularly relevant to this position.
Company Culture
Tim Hortons fosters a supportive and inclusive work environment where team members are valued and recognized for their contributions. Our company culture is built on mutual respect, teamwork, and a commitment to excellence. We believe in providing growth opportunities for our employees and supporting them in their career development. As a manager, you will have the chance to make a positive impact on your team and contribute to the success of our community-focused brand.
Career Development
Joining Tim Hortons as a Restaurant Manager opens doors to numerous career advancement opportunities within our organization. We provide ongoing training and development programs to help managers enhance their skills and knowledge. Many of our senior executives began their careers in restaurant management positions, demonstrating the clear path for career growth within our company. We invest in our people and provide the support needed to succeed and advance.
How to Apply
Interested candidates should submit their application directly to Tim Hortons. While specific application instructions are not provided in this posting, we recommend contacting the Surrey location at 10392 – 120 Street, Surrey, BC V3R 1N6 to inquire about the application process. You may also consider applying through the Job Bank using reference number 3534750 or checking the Tim Hortons careers website for opportunities at this location.
Application Materials
We recommend preparing a comprehensive application that includes your resume, cover letter highlighting your restaurant management experience, and references from previous employers. Your application should emphasize your leadership abilities, financial management skills, and commitment to customer service excellence. If you have any relevant certifications such as food safety training, be sure to include those as well.
Interview Process
The interview process may include multiple stages, such as an initial phone screening, in-person interview with the hiring manager, and potentially a working interview to observe your practical skills. Be prepared to discuss your experience with team management, budget development, inventory control, and customer service approaches. The interview process is designed to assess both your technical skills and your fit with our company culture.
Who Can Apply
The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada. Additionally, other candidates with or without a valid Canadian work permit are encouraged to apply. However, it is essential that all applicants confirm their visa and work permit eligibility directly with the employer before proceeding with the application process. International candidates should be prepared to discuss their immigration status during the application or interview process.
Community Involvement
Tim Hortons is deeply committed to the communities we serve, and our Surrey location is no exception. As Restaurant Manager, you will have opportunities to engage with local community initiatives and build positive relationships with customers and community members. Tim Hortons regularly supports various local causes, sports teams, and community events, providing meaningful ways for our team to give back and connect with the community.
Contact Information
For inquiries about this position, please visit our Surrey location at 10392 – 120 Street, Surrey, BC V3R 1N6. You may also contact us through the Job Bank using reference number 3534750. We encourage interested candidates to apply as soon as possible, as this position starts immediately and we have 2 vacancies available. We look forward to welcoming a talented Restaurant Manager to our team at Tim Hortons Surrey.