Manager, Accommodation Services Position at Nomi Resort — Join Our Team in Beautiful Peterborough, Ontario

Visa Note

This position is posted by an employer who is open to hiring international candidates. Applicants are encouraged to confirm visa and work permit eligibility directly with the employer prior to applying. The employer accepts applications from Canadian citizens, permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. If you are an immigrant or currently planning to relocate to Canada, this could be an excellent opportunity to secure meaningful employment with on-site housing options available.

About Nomi Resort

Nomi Resort is a well-established hospitality and accommodation provider located in the scenic region of Peterborough, Ontario. Nestled in the heart of nature, the resort offers guests a tranquil and immersive experience, making it a sought-after destination for travellers seeking relaxation, adventure, and a connection to the Canadian wilderness. The resort prides itself on delivering exceptional guest experiences, maintaining high standards of service, and fostering a welcoming and inclusive workplace for all team members.

Working at Nomi Resort means being part of a dedicated team that values professionalism, teamwork, and a passion for hospitality. The resort’s commitment to employee well-being is reflected in its comprehensive benefits package and on-site housing options, making it an ideal workplace for individuals relocating from other regions or countries.

Job Overview

Position: Manager, Accommodation Services

Company: Nomi Resort

Location: Harcourt, ON K0L 1X0 (Peterborough area, Ontario, Canada)

Work Location: On site

Employment Type: Permanent employment, Full time

Schedule: Morning, Day, and Weekend shifts

Hours per Week: 35 to 45 hours per week

Salary: $40.00 per hour

Start Date: As soon as possible

Number of Vacancies: 1 vacancy

Source: Job Bank #3525329

Why This Opportunity Is Ideal for Immigrants and Newcomers to Canada

Relocating to a new country comes with many challenges, and finding stable, well-compensated employment is often at the top of the list. This role at Nomi Resort offers not only a competitive hourly wage of $40.00 but also on-site housing options, which can significantly ease the transition for newcomers who may not yet have established accommodation in Canada. The combination of a full-time permanent position with health benefits and a wellness program makes this an attractive opportunity for individuals and families looking to build a new life in Ontario.

Additionally, the employer has explicitly confirmed openness to hiring international candidates, which means your application will be considered regardless of your current immigration status, provided you meet the role’s requirements. This inclusive hiring approach reflects Nomi Resort’s commitment to diversity and equal opportunity in the workplace.

Key Responsibilities

As the Manager of Accommodation Services, you will play a pivotal role in ensuring the smooth and efficient operation of the resort’s accommodation facilities. Your responsibilities will be broad and impactful, covering everything from staff management to financial oversight. Below is a detailed breakdown of what you can expect in this role:

Operations Management

You will be responsible for developing and implementing policies and procedures for daily operations. This includes creating standardized protocols that ensure consistency in service delivery, cleanliness, and guest satisfaction across all accommodation units. You will also enforce these policies and procedures to maintain the resort’s high operational standards at all times.

Staff Supervision and Leadership

Supervising a team of 5 to 10 people will be a core part of your role. You will establish work schedules, delegate tasks, and ensure that all staff members are performing their duties to the expected standard. Your leadership will directly influence team morale, productivity, and the overall guest experience at the resort.

Performance Management

Conducting regular performance reviews will be essential to maintaining a high-performing team. You will assess individual and team performance, provide constructive feedback, identify areas for improvement, and recognize outstanding contributions. This process helps ensure that every team member is aligned with the resort’s goals and service standards.

Training and Development

You will conduct training sessions to onboard new employees and provide ongoing development opportunities for existing staff. Training topics may include customer service excellence, safety protocols, housekeeping standards, and the use of property management systems. By investing in your team’s skills, you will contribute to a culture of continuous improvement.

Financial Management

Preparing budgets and monitoring revenues and expenses will be a critical aspect of your role. You will be expected to track financial performance, identify cost-saving opportunities, and ensure that the accommodation services department operates within its allocated budget. Your financial acumen will help the resort maintain profitability while delivering exceptional guest experiences.

Supplier Negotiations

You will negotiate with suppliers for the provision of materials and supplies necessary for the resort’s daily operations. This includes everything from linens and cleaning products to amenities and maintenance supplies. Strong negotiation skills will help secure favourable terms and ensure that the resort always has the resources it needs to operate smoothly.

Marketing and Promotion

Preparing marketing plans and implementing marketing activities will fall within your scope of responsibilities. You will work to promote the resort’s accommodation services, attract new guests, and build brand awareness. This may involve coordinating with external marketing agencies, managing social media content, and developing promotional campaigns.

Front Desk Operations

Performing front desk duties will be part of your day-to-day activities. This includes greeting guests, managing check-ins and check-outs, handling reservations, and responding to inquiries. Your presence at the front desk ensures that guests receive a warm and professional welcome from the moment they arrive.

Customer Service and Complaint Resolution

Addressing customers’ complaints or concerns in a timely and effective manner is essential to maintaining the resort’s reputation. You will serve as the point of contact for escalated guest issues, working to resolve problems quickly and to the guest’s satisfaction. Your ability to handle challenging situations with empathy and professionalism will be key to your success in this role.

Maintenance Oversight

You will arrange for and oversee maintenance activities across all accommodation facilities. This includes coordinating with maintenance staff or external contractors to address repairs, preventive maintenance, and facility upgrades. Ensuring that all units are in excellent condition is vital to guest satisfaction and safety.

Required Skills and Experience

To be considered for this role, candidates should possess proficiency in the following software and tools, which are essential for managing the administrative and operational aspects of the position:

MS Word: For creating documents, reports, policies, and correspondence.

MS Excel: For budgeting, financial tracking, scheduling, and data analysis.

MS PowerPoint: For preparing presentations, training materials, and marketing proposals.

MS Outlook: For email communication, calendar management, and scheduling.

MS Office Suite: General proficiency across all Microsoft Office applications.

MS Windows: Comfortable navigating and using the Windows operating system for daily tasks.

QuickBooks: For accounting, invoicing, expense tracking, and financial reporting.

Previous experience in a similar hospitality or accommodation management role is highly desirable. Candidates with a background in supervising teams, managing budgets, and delivering outstanding customer service will be given preference.

Compensation and Benefits

Nomi Resort offers a competitive and comprehensive benefits package designed to support the health, well-being, and overall quality of life of its employees. The following benefits are included with this position:

Dental Plan: Coverage for routine dental care, including cleanings, examinations, and necessary dental procedures to help you and your family maintain good oral health.

Health Care Plan: Comprehensive medical coverage that includes visits to doctors, specialists, hospital services, and prescription medications, ensuring you have access to the care you need.

Vision Care Benefits: Coverage for eye examinations, prescription eyewear, and other vision-related services to support your eye health.

On-Site Housing Options: One of the most significant benefits for newcomers and relocating individuals, on-site housing is available, providing you with convenient and affordable accommodation close to your workplace.

Wellness Program: Access to wellness initiatives designed to promote physical and mental well-being, which may include fitness resources, counselling services, and health education programs.

Work Environment and Schedule

This is an on-site position located in Harcourt, Ontario, within the beautiful Peterborough region. The work environment is a resort setting, surrounded by nature and offering a peaceful yet dynamic workplace. You should be prepared to work a flexible schedule that includes morning shifts, day shifts, and weekend shifts. The role requires between 35 and 45 hours per week, providing a stable and predictable full-time schedule.

The resort setting offers a unique work environment that differs from typical office or urban hospitality roles. If you enjoy working in a natural setting and appreciate the tranquillity of rural Ontario while still being within reach of urban amenities, this location offers the best of both worlds.

About the Peterborough Region

Peterborough and its surrounding areas, including Harcourt, are known for their stunning natural landscapes, including lakes, forests, and trails. The region offers a high quality of life with access to outdoor recreational activities such as hiking, fishing, canoeing, and skiing. For newcomers to Canada, the Peterborough area provides a welcoming community, affordable living costs compared to major metropolitan centres, and a range of services to support settlement and integration.

The region is also home to educational institutions, healthcare facilities, shopping centres, and cultural attractions, ensuring that you and your family have access to everything you need for a comfortable and fulfilling life in Canada.

How to Apply

If you are interested in this exciting opportunity to join the Nomi Resort team as Manager of Accommodation Services, please submit your application as soon as possible, as the position is available for an immediate start. Ensure that your resume highlights your relevant experience, skills, and qualifications, particularly your proficiency with the required software tools and any previous experience in hospitality or accommodation management.

Who Can Apply for This Job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada

• Other candidates, with or without a valid Canadian work permit

International candidates and newcomers to Canada are strongly encouraged to apply. Please confirm your visa or work permit eligibility directly with the employer during the application process.

Apply Instructions

The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. Please ensure your application materials are complete and submitted promptly, as the employer is looking to fill this vacancy as soon as possible. For questions regarding the application process or the position itself, please reach out to Nomi Resort directly through the Job Bank listing (#3525329) or via the contact information provided in the original posting.

Final Notes for Applicants

This is a permanent, full-time position offering stability, competitive compensation, and a supportive work environment. The on-site housing benefit is particularly valuable for those who are relocating and need accommodation while settling into their new role and community. Nomi Resort’s openness to international applicants makes this a rare and welcoming opportunity for skilled professionals from around the world who are looking to build their career in Canada’s thriving hospitality industry.

Take the next step in your career and apply today. We look forward to welcoming you to the Nomi Resort family.