Hotel Front Office Manager Position at Scott’sInn & Restaurant – Join Our Team in Beautiful Kamloops, BC

Visa and Work Permit Information

We are pleased to welcome international candidates to apply for this position! Scott’sInn & Restaurant is committed to diversity and inclusivity in our workplace. As confirmed through the Job Bank filter, this employer is open to hiring international candidates. However, it is essential that applicants confirm their visa and work permit eligibility directly with the employer before proceeding with their application. We encourage qualified candidates from around the world to consider this opportunity to build their career in Canada.

About Scott’sInn & Restaurant

Scott’sInn & Restaurant is a well-established hospitality business located in the heart of Kamloops, British Columbia. With a reputation for excellent service and quality accommodations, we pride ourselves on creating memorable experiences for our guests. Our team is dedicated to providing exceptional hospitality while maintaining the highest standards of customer service. As a growing business, we are seeking a skilled Hotel Front Office Manager to join our leadership team and contribute to our continued success.

Position Overview

We are seeking a highly motivated and experienced Hotel Front Office Manager to oversee all front desk operations at Scott’sInn & Restaurant. This permanent, full-time position offers a competitive annual salary of $52,000 CAD for 40 hours per week. The role requires flexibility in scheduling, including days, evenings, nights, weekends, and may involve some holiday coverage. The position is available immediately for the right candidate who is ready to make a positive impact on our guest experience and team performance.

Work Location

This position is based on-site at our Kamloops location, situated at V2C 3Y1 in beautiful British Columbia. Working directly at our property allows you to be at the heart of our operations, ensuring seamless communication and coordination between various departments. The on-site nature of this role provides immediate access to our facilities, team members, and guests, enabling you to deliver the highest level of service and operational excellence.

Employment Terms

This is a permanent, full-time position offering stability and growth opportunities within our organization. The role requires a commitment to our standard working hours of 40 hours per week, with flexibility to work various shifts including days, evenings, nights, and weekends. The position is available to start as soon as possible, making it an excellent opportunity for candidates who are ready to begin their career in Canada without delay.

Key Responsibilities

As Hotel Front Office Manager, you will be responsible for the overall operation and management of the front desk area. Your duties will include supervising front desk staff, handling guest check-ins and check-outs, managing reservations, addressing guest inquiries and concerns, ensuring accurate billing processes, and maintaining high standards of customer service. You will play a crucial role in creating a positive first impression for our guests and ensuring their overall satisfaction during their stay.

Staff Management

You will be responsible for hiring, training, scheduling, and evaluating front desk staff members. This includes developing staff performance plans, conducting regular performance reviews, providing constructive feedback, and implementing professional development opportunities. Your leadership skills will be essential in fostering a positive work environment that promotes teamwork, efficiency, and exceptional service delivery.

Guest Relations

Building and maintaining strong relationships with our guests is at the core of this role. You will handle guest complaints and concerns professionally and promptly, ensuring satisfactory resolutions that reflect well on our establishment. Additionally, you will implement strategies to enhance guest satisfaction, gather feedback, and identify opportunities for service improvement that will elevate our guest experience.

Operational Excellence

You will oversee all front desk operations to ensure smooth and efficient functioning of the department. This includes managing room inventory, maintaining accurate records, implementing check-in/check-out procedures, coordinating with housekeeping and maintenance departments, and ensuring compliance with company policies and industry standards. Your attention to detail will be crucial in maintaining the high operational standards our guests expect.

Qualifications and Requirements

While specific educational requirements were not specified for this position, we are seeking candidates with previous experience in hotel front office management or a similar leadership role in the hospitality industry. Strong communication and interpersonal skills are essential, along with the ability to multitask effectively in a fast-paced environment. Proficiency in hotel management software and basic computer skills are required for this position.

Language Requirements

As language requirements were not specified for this position, we welcome applications from candidates with strong communication skills in any language. However, proficiency in English is highly recommended as it is the primary language of business and guest communication at our establishment. Additional language skills would be considered an asset, especially given Kamloops’ diverse population and tourism industry.

Experience

Previous experience in hotel front office management or a supervisory role in the hospitality industry is preferred. Candidates should demonstrate a track record of successfully managing staff, handling guest relations, and maintaining operational excellence in a hotel or similar accommodation environment. Experience with reservation systems, front desk operations, and basic accounting procedures would be highly beneficial for this role.

Compensation and Benefits

We offer a competitive annual salary of $52,000 CAD for this full-time position. In addition to the base salary, employees are eligible for a comprehensive health care plan that includes medical, dental, and vision coverage. This benefit package is designed to support your health and well-being, providing you and your family with peace of mind as you build your career in Canada.

Work-Life Balance

At Scott’sInn & Restaurant, we understand the importance of maintaining a healthy work-life balance. While this position requires flexibility in scheduling, we are committed to providing reasonable working arrangements that allow our employees to enjoy all that Kamloops has to offer. Our team members are encouraged to take advantage of the beautiful natural surroundings and recreational opportunities available in the area.

Life in Kamloops, British Columbia

Kamloops is a vibrant city located in the Thompson-Nicola region of British Columbia, known for its stunning natural beauty, outdoor recreational opportunities, and growing economy. The city offers an excellent quality of life with affordable housing compared to other major Canadian cities, a thriving arts and culture scene, and access to world-class outdoor activities including hiking, skiing, fishing, and more.

Climate and Geography

Kamloops experiences four distinct seasons, with warm summers perfect for outdoor activities and colder winters that offer opportunities for skiing and snowboarding. The city is situated at the confluence of the North and South Thompson Rivers, providing residents with breathtaking natural scenery and numerous waterfront recreational areas. The surrounding landscape includes mountains, valleys, and lakes, making it a paradise for outdoor enthusiasts.

Economic Opportunities

Beyond tourism, Kamloops has a diverse economy with opportunities in various sectors including education, healthcare, natural resources, and technology. The city is home to Thompson Rivers University, which provides educational opportunities and contributes to the local economy. The cost of living in Kamloops is more affordable than in larger metropolitan areas like Vancouver or Toronto, making it an attractive destination for those looking to relocate to Canada.

Relocation Support

For international candidates relocating to Canada, we understand that moving to a new country can present unique challenges. While specific relocation packages were not detailed for this position, we are committed to supporting our new employees throughout the transition process. We can provide information about local housing options, community resources, and assist with navigating Canadian workplace culture to help you settle into your new role and community successfully.

Immigrant Resources

Kamloops offers various resources and services to assist newcomers to Canada. The city has immigrant settlement services that provide information on housing, employment, education, and healthcare. There are also cultural community groups and organizations that help newcomers connect with others from similar backgrounds. We encourage candidates to research these resources as part of their relocation planning process.

How to Apply

We invite qualified candidates to apply for this Hotel Front Office Manager position at Scott’sInn & Restaurant. Please follow the application process outlined below to be considered for this opportunity. We appreciate all applications, however, only selected candidates will be contacted for interviews.

Application Process

To apply for this position, please submit your resume and cover letter highlighting your relevant experience and qualifications for the Hotel Front Office Manager role. Your application should demonstrate your leadership abilities, customer service skills, and experience in hotel front office operations. Please specify your availability to start work and include references upon request.

Who Can Apply

The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada. Additionally, other candidates with or without a valid Canadian work permit are encouraged to apply. All applicants must confirm their visa and work permit eligibility directly with the employer before proceeding with their application. This commitment to diversity and international hiring makes this an excellent opportunity for qualified candidates worldwide.

Submission Details

Applications should be submitted through the appropriate channels as specified by Scott’sInn & Restaurant. For specific application instructions, please contact the employer directly using the information provided through the Job Bank (reference #3539384). Please ensure your application includes all relevant documentation and clearly indicates the position you are applying for to ensure proper consideration.